Address
Form of work
SalaryFront Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out, ensuring all necessary information is obtained and recorded accurately
- Answer phone calls and respond to guest inquiries, providing information about the hotel's services, amenities, and policies
- Assist guests with reservations, changes, and cancellations
- Handle guest complaints or concerns, escalating issues to management when necessary
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized Front Desk area
- Collaborate with other hotel departments to ensure guest satisfaction
Skills:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask and prioritize tasks effectively
- Proficient in using phone systems and computer software for reservations and guest management
- Attention to detail and accuracy in handling guest information
- Problem-solving skills to address guest issues or complaints
We offer competitive pay, opportunities for career growth, and a supportive work environment. If you are passionate about providing exceptional customer service and enjoy working in a dynamic hospitality setting, we would love to hear from you.
Please submit your resume along with a cover letter highlighting your relevant experience to be considered for this position.
Job Types: Part-time, Seasonal
Pay: From $10.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Work setting:
- In-person
Work Location: In person
