Front Desk Agent

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel, ensuring accuracy of information

- Make reservations for guests
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Assist guests with inquiries, requests, and complaints, providing exceptional customer service
- Handle cash transactions and maintain accurate records of guest payments
- Maintain a clean and organized Front Desk area
- Collaborate with other hotel staff to ensure smooth operations and guest satisfaction

Qualifications:
- Previous experience in guest relations or Front Desk role preferred
- Knowledge of hotel operations and procedures is a plus
- Familiarity with phone systems and ability to handle multiple phone lines
- Excellent customer service skills with a friendly and professional demeanor
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Attention to detail and accuracy in handling guest information and payments
- Bilingual skills (English/Spanish) are highly desirable

As a Front Desk Agent, you will play a crucial role in providing exceptional guest experiences. Your friendly demeanor, attention to detail, and excellent customer service skills will contribute to the overall success of our hotel. Join our team today and be part of creating memorable stays for our valued guests!

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Expected hours: 34 – 40 per week

Schedule:

• 8 hour shift
• Evening shift
• Holidays

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person