Front Desk Associate

The Customer service associate is primarily responsible for Greeting and welcoming all the guests approaching the Front Desk and provide attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

· Maintain a warm and friendly & professional demeanor at all times.

· Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

· Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Maintain proper operation of the PBX console

· Effectively communicates both verbally and written with all guests & vendors in an attentive, friendly, courteous and service oriented manner as needed

· Effectively listens to, understands and clarify concerns raised by Motel Guests & other motel staff.

· Multitask and prioritize departmental functions to meet deadlines (Shift reports; Housekeeping reports ; filing receipts on computer as well as hard copies; Organize daily reports & filing)

· Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

· Attend all hotel required meetings and trainings.

· Maintain regular attendance as per Motel Standards, as required by scheduling, which will vary according to the needs of the hotel. Be open to flexible and long hours occasionally

· Comply with Motel Standards and regulations and encourage safe and efficient hotel operations.

· Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

· Effectively handle problems, including anticipating, preventing, identifying and solving problems as necessary.

· Cross-train in other hotel related areas as needed

· Maintain confidentiality of information.

· Show initiative, including anticipating guest or operational needs.

· Perform other duties as requested by management (Breakfast prep; Breakfast serve)

· Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.

· Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

· Follow all cash handling and credit policies.

· Be aware of all rates, packages and special promotions as approved by management

· Be familiar with all in-house groups.

· Be aware of closed out and restricted dates (Stay on top of booking engines reservations)

· Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

· Be familiar with hospitality terminology.

· Have knowledge of emergency procedures and assist as needed.

· Use proper two-way radio etiquette at all times when communicating with other employees.

· Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

· Be able to complete print & verify housekeeping report before & after completion. Ensure all identified maintenance is logged into the system

· Balance and prepare individual paperwork for closing of shift according to hotel standards.

· Maintain and market promotions and guest programs.

· Maintain a clean work area (Includes moping, sweeping & de-cluttering work area & the lobby)

Job Types: Full-time, Part-time

Salary: $8.00 - $9.00 per hour

Schedule:

• Monday to Friday
• On call
• Overnight shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person