Front Desk Agent/Receptionist

As a Front Desk Receptionist, you will be the first point of contact for clients visiting our grooming salon. Your friendly demeanor, organizational skills, and ability to multitask will contribute to a positive customer experience. You’ll handle various administrative tasks while ensuring smooth salon operations.

Responsibilities:

• Warmly Greet Clients:
• Welcome clients with a friendly smile and make them feel comfortable.
• Escort clients to the appropriate grooming station and notify assigned groomers of their arrival.
• Appointment Management:
• Book and confirm appointments via phone, email, or in person.
• Maintain an organized appointment schedule.
• Handle walk-ins and inquiries about services, providing availability details.
• Financial Transactions:
• Process transactions (cash and credit cards) accurately.
• Issue receipts promptly.
• Client Interaction:
• Engage with clients in the waiting area, offering beverages and friendly conversation.
• Inform clients about new services, discounts, and promotions.
• Cross-sell additional services and products when appropriate.
• Administrative Duties:
• Update client records with contact information, billing details, and services provided.
• Manage the salon’s call center, answering inquiries and addressing client needs.
• Order business cards, brochures, and stationery as needed.
• Assist Groomers:
• Support groomers by taking pictures of the adorable pups during grooming sessions.
• Help with shampooing or other tasks as required.
• Maintain a Clean Workspace:
• Keep the reception area tidy and organized.
• Ensure cleanliness and orderliness of your work station.
• Reminder Communications:
• Send reminder texts or make courtesy calls to clients for upcoming appointments.

Requirements:

• Proven Work Experience:
• Previous experience as a Salon Receptionist, Front Desk Representative, or in a similar role.
• Technical Skills:
• Familiarity with office equipment (printers, POS systems).
• Proficient in handling phone calls, emails, and transactions.
• Communication Skills:
• Excellent verbal and written communication.
• Customer service-oriented attitude.
• Organization:
• Strong organizational and record-keeping abilities.
• Calm Under Pressure:
• Ability to remain composed during busy periods.
• Education:
• High School diploma or equivalent.

By efficiently managing client interactions, appointments, and administrative tasks, you’ll contribute to the salon’s success and create a welcoming environment for our furry friends and their owners!

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Job Types: Full-time, Part-time

Pay: $15.50 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Rotating weekends
• Weekends as needed

Work Location: In person