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SalaryPosition Overview: As a Hotel Front Desk Associate, you will be the first point of contact for our guests and will play a crucial role in ensuring they have a positive experience. Your warm and welcoming demeanor, along with your attention to detail, will contribute to the overall success of our hotel. If you are passionate about delivering exceptional customer service and enjoy working in a fast-paced environment, we encourage you to apply.
Key Responsibilities:
- Greet guests with a friendly and welcoming attitude, providing excellent customer service.
- Check-in and check-out guests efficiently and accurately, processing payments and confirming reservations.
- Answer guest inquiries in person, over the phone, and via email.
- Provide information about hotel services, amenities, and local attractions.
- Handle guest requests promptly and professionally.
- Assist with resolving guest issues and complaints in a courteous manner.
- Maintain a tidy and organized Front Desk area.
- Collaborate with other hotel departments to ensure a seamless guest experience.
Qualifications:
- Previous hotel Front Desk or customer service experience is a plus but not required.
- Excellent communication and interpersonal skills.
- Proficiency in computer systems, including hotel management software.
- Ability to multitask and work effectively in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Availability to work shifts, including evenings, weekends, and holidays.
- Professional appearance and a positive attitude.
Benefits :
401k Matching, Auro Hotels & Marriott Hotels benefits for friends and family. Medical, Dental , Vision, life insurance etc. As we continue to expand our network and grow as a company Auro Hotels is constantly seeking employees to take roles in leadership, management, I.T., Human Resources etc. We value developing our team members to become future leaders. Therefor opportunity for growth and career development is not only something we encourage but take pride in.
Compensation :
Starting Pay: $14.00/hr + Benefits
Legal:
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
