Front Desk Agent - Lodge & Spa

Job Title: Front Desk Agent

Company: Callaway Gardens

Location: Pine Mountain, Ga

Connecting man and nature in a way that benefits both. Callaway Gardens is not just a fun place to visit, it's a fun place to work!

Callaway Gardens is seeking a highly motivated and customer-focused Front Desk Agent to join our team. This position plays a critical role in creating a memorable experience for our guests and serves as the first point of contact for all guests.

Responsibilities:

• Knowledge of Opera PMS, Word, and Excel software is preferred.
• Ability to multi-task and perform under pressure.
• Hotel or resort experience is preferred.
• Ability to work a flexible schedule, including weekends and holidays.
• Excellent guest service and computer skills.
• Ability to work independently and follow standard operating procedures.
• Supervisory experience in a Front Desk or hospitality setting is preferred.

Requirements:

• Ability to work independently and follow standard operating procedures.
• Strong customer service and communication skills
• Basic computer skills, including knowledge of Opera PMS, Word, and Excel (preferred but not required)
• Ability to multi-task and perform under pressure.
• Prior hotel or resort experience (preferred)
• Flexibility to work a schedule that includes weekends, days, evening, night audit and holidays.

If you have a passion for connecting people with nature and providing exceptional guest service, we encourage you to apply for this exciting opportunity.

Callaway Gardens is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.