Front Desk Agent

Job Overview: We are looking for a hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their stay.

Hotel Front Desk Agent Responsibilities:

- Registering guests.

- Managing reservations and providing information about rooms, rates and amenities.

- Maintain a complete knowledge and comply with all hotel and departmental policies and procedures.

-Access all functions of computer system in accordance with departmental specifications.

-Respond to guest complaints and troubleshoot issues on shift.

-Answer department telephone using correct salutations and telephone etiquette.

-Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.

Specific Skill and Physical Abilities Required

- Ability to input and access data in computer.

- Ability to focus attention on guest needs, remaining calm and courteous.

- Ability to promote positive relations with all individuals who approach the desk and by phone.

- Ability to think clearly, quickly, maintain concentration and make concise decisions.

-Ability to prioritize and follow up.

-Ability to maintain confidentiality of all guest information.

- Ability to work well under pressure, coordinating several requests at any given time.

Experience:

Hospitality Industry: 1 year (Preferred)

Wyndham Hotels: 1 year (Preferred)

Job Type: Full-time

Pay: $10.00 - $15.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Experience:

• Customer Service: 1 year (Preferred)
• Hotel Experience: 1 year (Required)

Work Location: In person