Front Desk Agent

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Front Desk Agent

Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and professionalism
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Maintain a clean and organized Front Desk area

Qualifications:
- Previous experience in hospitality or customer service preferred
- Excellent communication skills, both verbal and written
- Multilingual skills are a plus (ability to speak multiple languages)
- Familiarity with phone systems and phone etiquette
- Strong customer service skills with a friendly and helpful attitude
- Ability to handle difficult situations with patience and professionalism
- Attention to detail and ability to multitask in a fast-paced environment
- Knowledge of hotel management systems is a plus

At our hotel, we value our guests' experience above all else. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is comfortable and enjoyable. We offer competitive pay, opportunities for career growth, and a positive work environment.

If you have a passion for hospitality, excellent communication skills, and enjoy working in a dynamic team environment, we would love to hear from you. Apply now to join our team as a Front Desk Agent!
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Job Types: Full-time, Part-time

Pay: $13.05 - $13.59 per hour

Expected hours: No less than 8 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Work setting:

• In-person

Ability to Relocate:

• Ames, IA 50010: Relocate before starting work (Required)

Work Location: In person