We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
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- Provides friendly and efficient service to guests during check in/check out procedures.
- Makes and confirms reservations and assists guests with problems or questions.
- Obtains information necessary to guarantee rooms (e.g. identification, Credit card verification, etc.).
- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.
- Accurately enters all reservations into the computer system according to department policy and procedure.
- Provides information to guests regarding local services and events.
- Prior hospitality or Front Desk experience preferred.
- Strong computer skills with proficiency in Microsoft Office applications preferred.
- Must possess excellent interpersonal skills.
- Must have basic math and money handling skills.
- Ability to provide excellent customer service.
- Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer