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SalaryWe are looking for a vibrant, outgoing, friendly, smiling Front Desk agent to join our team at Hotel, Blackhawk, a Marriott Autograph Collection hotel in downtown Davenport, Iowa. Hipstoric, describes our hotel, a wealth of history along with a hip atmosphere. We are looking for candidates that share our company values of passion, humility and perseverance. This will be a person that can share his or her passion for hospitality with our guests!
THIS IS A SECOND SHIFT FULL TIME POSITION WITH A COMPLETE BENEFIT PACKAGE AFTER 90 DAYS TO INCLUDE HEALTH INSURANCES, COMPANY PROVIDED $50,000 LIFE INSURANCE, SUPPLEMENTAL INSURANCES, PTO, HOLIDAY PAY, MEAL - TRAVEL DISCOUNTS, CAREER OPPORTUNITIES AND MORE !
Job duties include:
Guest Services: 90%
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Anticipate and respond to guest requests
- Handle billing questions or inquiries
- Check guests in and out of the hotel
Administrative: 10%
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
- Comply at all times with hospitality standards and regulations to encourage safe and efficient hotel operations; exceeding Marriott standard
- Responsible for safety, sanitation, and cleanliness of service areas
- Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments
- Have knowledge of the hotel guest rooms, their locations, and amenities
- Conduct a daily house count and expected arrivals and departures
QUALIFICATIONS/SKILLS: each essential duty satisfactorily. skill, and/or ability required.
To perform this job successfully, an individual must be able to perform The requirements listed below are representative of the knowledge,
- Ability to read and write in English
- Ability to read and comprehend instructions, short correspondence, and memos
- Ability to write correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees
- Must be outgoing and friendly and be able to remain calm in stressful situations
- Must have the ability to communicate in a positive and understanding manner
- Must be able to pass a background check
DESIRED QUALIFICATIONS: High school diploma or equivalent.Associate’sdegree in hospitalityor related field preferred.
PHYSICAL DEMANDS: While performing the duties of this job, the person must be able to remain ina stationary position. The person must be able to constantly operate a computer and telephone to communicate with potential guests.
WORK SCHEDULE: AVAILABILITY MUST INCLUDE WEEKENDS AND HOLIDAYS.
