Hotel Front Desk Agent

Have you been looking for a fun and stable work environment with amazing travel benefits? Well, look no further. The Hampton Inn, Iowa City offers all this and more. We are currently adding to our Front Desk team, so if this is the type of job for you, apply today!

Brief Job Description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. The Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and want experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Brief Job Responsibilities

· Perform all check-in and check-out tasks

· Manage online and phone reservations

· Inform customers about payment methods and verify their credit card data

· Register guests collecting necessary information (like contact details and exact dates of their stay)

· Welcome guests upon their arrival and assign rooms

· Provide information about our hotel, available rooms, rates and amenities

· Respond to clients’ complaints in a timely and professional manner

· Communicate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

· Maintain updated records of bookings and payments

Job Type: Part-time

Pay: $14.00 - $14.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person