Address
Form of work
SalaryTITLE: Front Desk Agent
DEPARTMENT: Front Office
SUPERVISOR: Front Desk Supervisor/ACOE/COE
SUMMARY: We are looking for a part time and/or full time shift associate. Weekend availability is a must but won't be required to work every weekend. Both AM and PM shifts available.
RESPONSIBILITIES: Verify each Front Desk shift’s transactions.
Process credit card transactions.
Post tax charges to all guest folios
Finalize transactions completed during the day.
Create and/or print required reports.
File or transmit reports as directed.
Verify and prepare registration cards for arriving guests
Prepare folios for departing guests.
Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
Take, modify and cancel guest reservations.
Verify, balance and review hotel suite availability.
Check in/out guests.
Perform “express checkout” duties.
Verify departure dates and offer to make future reservations.
Post telephone charges, room charges, and other miscellaneous charges to guest accounts. Administer guest payment policies.
Responsible for shift cash transactions.
Responsible for maintaining hotel key security system.
Responsible for knowing hotel emergency procedures.
Coordinate with other departments to fulfill guest special requests.
Communicate facilities and services to guests at check-in.
Answer guest questions regarding local area facilities.
Notify Housekeeping and Maintenance of any reported problems with suites and/or grounds.
Carry out any reasonable request by management that is capable of being performed
Job Types: Full-time, Part-time
Schedule:
- 8 hour shift
- Evening shift
Work setting:
- In-person
Ability to Relocate:
- Des Moines, IA 50309: Relocate before starting work (Required)
Work Location: In person
