Front Desk Agent

The Treasure Island Beach Resort is looking for a hardworking and motivated Front Desk Agent. The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, and concierge services.

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Service Agents:

• Review arrivals noting special requests and blocking rooms as needed.
• Check hotel guests in and out in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
• Ensure proper credit card policies and confidentiality procedures are followed.
• Knowledgeable of immediate area, services, attractions, and events.
• Knowledgeable of fire and emergency procedures.
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Verify credit limit report.
• Monitor room availability throughout the day.
• Performs all other duties as directed by immediate supervisor.
• Other Department related duties as become necessary.
• Guest Service Agents will be on their feet and moving around, and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).

Job Types: Full-time

Preferred flexible availability

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person