Front Desk Agent

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Provide excellent customer service, addressing guest inquiries and resolving any issues or complaints
- Assist guests with reservations, room selection, and other requests
- Operate phone systems to handle incoming calls and transfer them to the appropriate department or guest room
- Maintain a clean and organized Front Desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed

Qualifications:
- Previous experience in guest relations or customer service preferred
- Knowledge of hospitality management principles and practices
- Familiarity with hotel operations and procedures
- Proficient in using phone systems and other office equipment
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Fluency in multiple languages is a plus

Join our team of dedicated professionals in the hospitality industry! As a Front Desk Agent, you will play a crucial role in ensuring our guests have a positive experience during their stay. We offer competitive pay, opportunities for career advancement, and a supportive work environment. Apply now to be part of our team!

Job Types: Full-time, Part-time

Pay: $16.50 - $17.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person

Ability to Relocate:

• Pomona, CA 91766: Relocate before starting work (Required)

Work Location: In person