Hotel Front Desk Agent

The Residences is a venture of Diversified Funding Inc which has been a key real estate firm in the Boston area for over 50 years. At Diversified Funding we have teams in the following categories, Multifamily Management, Commercial Retail Management, Condominum Management, Money Lending, and of course Hospitality! There are many different opportunities to grow within Diversified given the many fields of work we focus on.

At Diversified Funding we believe in doing the right thing for our tenants, guests, and customers.

A Front Desk Agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a Front Desk Agent are greeting guests at the Front Desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.

Duties

- Check guests in and out of their rooms

- Have a "Yes" mentality and answer any questions guests may have

- Make recommendations for activities, restaurants, and area information

- Answer the phone and direct it to the Sales Manager

- Maintain guest records

- Welcome guests upon their arrival

- Communicate with housekeeping, maintenance, and management to ensure all inquiries are handled appropriately

Skills

- Customer Service and "Yes" mentality

- Understanding of the hospitality industry and reservation software such as Cloudbeds and RoomKey PMS

- Understanding of Travel Sites such as Booking, Expedia, and TripAdvisor

- Work experience in the hospitality industry or a similar role

This is an exciting opportunity for a motivated individual who enjoys working in a fast-paced environment. We offer competitive compensation, benefits package, and opportunities for professional growth. If you have a passion for real estate, excellent communication skills, and a strong attention to detail, we would love to hear from you!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekends as needed

Work setting:

• In-person

People with a criminal record are encouraged to apply

Ability to Relocate:

• Tewksbury, MA 01876: Relocate before starting work (Required)

Work Location: In person