Front Desk Agent

Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients’ unique needs. HMC’s core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.

When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly – Results.

HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.

We are currently searching for a Front Desk Agentfor the Radisson Ames Conference Center in Ames, IA.

Why Work With Us?

· It’s a fun company to work for!

· We recognize efforts and reward results

· Great benefits package, including 401K

· Promotional opportunities with a growing company

Requirements:

· Be able to manage time effectively, complete required tasks on time

· Knowledge of and ability to operate computer equipment and the reservations system.

Education & Experience:

· High School diploma or equivalent required

· Stable work history required

Mental requirements:

· Strong understand of Microsoft Office products (Excel, Word, Outlook)

· Need to be a team player – if you like to work on an island by yourself, this won’t be a good fit for you!

· Must be able to convey information and ideas clearly

· Must maintain composure and objectivity under pressure

· Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary

· Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests

Duties and Functions:

1. Handle guest registration and room assignments, accommodating special requests whenever possible.

2. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.

3. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner.

4. Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.

5. Cancel room reservations according to procedures.

6. Walk customers in a professional and courteous manner according to procedures.

7. Inventory guest room keys according to policy and request re-keying as necessary.

8. Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.

9. Any other duties or responsibilities required by GM.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Hotel: 1 year (Required)

Work Location: In person