Front Desk

Front Desk Agent

We offer competitive pay, and opportunities for professional growth and advancement.

What is the job?

Front Desk Agent

Your day to day

Be the warm welcome that kicks off a memorable guest experience.

Acknowledge Reward Members

Take and manage guest bookings

Handle cash and credit transactions

Check in/out guest

Be a trusted contact for all guest. Help them with anything from bill issues to local knowledge

The moment a guest steps into one of our hotels, they walk into a genuinely memorable

experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle

transactions, offer local insights and anticipate every detail of a friction free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

• Be the warm welcome that kicks off a memorable guest experience

• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

• Take and manage guest bookings, up selling opportunities and telling them about ways to improve their stay

• Handle cash and credit transactions

• Start every stay right by swiftly checking guests in and out take IDs, hand out room keys, and control and release safety deposit boxes

• Stay one step ahead of guests’ needs record and act on their preferences, and handle their messages, requests, questions and concerns

• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

• Stay safe all the time. Following our safety procedures, you’ll report all incidents.

•Take pride in your appearance and place as a brand ambassador

•Always know what events and activities are on the day’s schedule

•Jump into other ad hoc duties when your colleagues need your help

What we need from you

•Communication skills guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

•Your problem solving skills will turn issues into opportunities so every guest leaves with great memories

•Fluency in the local language extra language skills would be great, but not essential

•Literate and tech savvy you’ll need a good grasp of reading, writing, basic maths and computers

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person