Freelance Digital Account Supervisor

Company Description
Job Description
The Team One C.O.R.E.
C = Collaborative
We work together to get better stuff done than we could alone.
O = Optimistic
Honest and confident in our quest forward; believing the impossible is possible.
R = Results-Driven
Creativity is always in service of results and never for its own sake.
E = Entrepreneurial
Blow up the establishment. Shoot for the moon.
GENERAL SUMMARY
We are looking for a seasoned Digital Account Supervisor on the Lexus business to lead efforts supporting our online digital retailing initiatives for Lexus. Responsibilities include maintaining relationships with senior clients, managing large initiatives and offering strategic support to the business. This role will include multiple projects in different disciplines. A core team member in a cross-functional agile team working on enhancements to the online retailing experience, the Account Supervisor will also lead projects focused on related marketing materials and dealer support. The Account Supervisor will contribute to innovative ideas in support of the clients' goals and business objectives.
Day to Day:
Client Management:

• Maintain daily contact and build relationships with clients at multiple levels and key business partners
• Navigate multiple stakeholders including cross-brand, marketing and technical clients
• Play a substantive role in major presentations to clients, including project planning and selling creative and strategic work
• Provide guidance to clients, assisting them with any aspects of digital marketing; be willing to engage clients on difficult issues

Project Initiation and Scope:

• Define project parameters and client needs
• Manage client expectations regarding timing, schedules and process

Project Communication and Integration

• Manage client communications, providing insight to agency team members regarding client business and project-specific needs
• Function as a key member of a cross-discipline agile team focused on xD and design digital deliverables; facilitate technical consultation
• Consult with appropriate stakeholders and subject-matter experts in the idea development process

Project Assignments and Scope:

• Develop all assignment briefs and presentations in partnership with strategic planning
• Oversee upcoming workload and development calendar with known or potential projects
• Account for overall project budgets and scope

Project Approvals and Quality:

• Guide the work through client approval process
• Champion agency process to ensure quality of work
• Supervise client contract, fees and compensation
• Participate in and gain full working knowledge of project metrics
• Understand metrics evaluation
• Stay aware of project dashboard

Project Tracking and Metrics:

• Participate in and gain full working knowledge of project metrics
• Understand metrics evaluation
• Stay aware of project dashboard

Experience: 6- 9 years digital experience required, including at least 2 year automotive experience
Education: A bachelor's degree is preferred
Skills and Abilities:

• Must have a clear understanding of web, online banners, mobile, tablet, digital analytics and basic understanding of search
• Must have exceptional presentation skills as well as excellent analytical skills
• Must be highly organized, with a charismatic and varied communication style
• Should be able to manage complex digital projects and navigate initiatives with multiple stakeholders
• Should succeed in building strong relationships of trust and respect with clients and internal teams alike

Qualifications
Additional Information
#LI-Hybrid
All your information will be kept confidential according to EEO guidelines.