Food Cashier Lead

Spy Ninjas: HQ is opening soon and hiring for multiple customer service positions!! Spy Ninjas: HQ is NOW hiring for Front Desk and Party Leads to open our brand new theme park, Spy Ninjas: HQ in Las Vegas, Nevada. Our Customer Service Leads will be the opening team that works directly with our management team to lead an exciting, successful opening of Spy Ninjas: HQ!! Apply now to be a part of this Exciting Adventure at Spy Ninjas: HQ.

Who we are and why there is an opportunity:

Spy Ninjas: HQ brings the wondrous experience of social media to life by immersing guests in an active gamified world of rides, puzzles, missions, and non-stop adventure for all ages, empowering players to BE THE GAME. Spy Ninjas: HQ is a brand new family entertainment center. Spy Ninjas: HQ is a brand new first of its kind family entertainment center in Las Vegas based on “Spy Ninjas” - the hit family-friendly YouTube series, which has over 44 million subscribers and 15 billion views across multiple branded channels. The park will feature the best in virtual reality, multi-level escape rooms, climbing walls, a trampoline park including dodge ball, over 100 arcade games, ax throwing lanes, and much more!

The Food Cashier Lead will lead all cashiers in ensuring exceptional guest services. The food service Cashier Lead will ensure that each guest is served in a friendly, professional, and timely manner. This will include greeting guests as they enter the food area, processing guests orders through the POS system, and notifying the kitchen staff of any special requests. All food service Cashier Leads should be health and safety conscious. The food service Cashier Lead is the face of food service at Spy Ninjas HQ. The Food Cashier Lead should set the example with all cashiers of following proper procedures and providing exceptional customer service.

Primary Duties and Responsibilities:

• Follows all company safety and sanitation policies and procedures.
• Provides all training to new hires and applicable recurrent training.
• Handles guest complaints and notifies appropriate members of management of issues with staff and guest complaints.
• Greet customers and communicate with them to determine their orders.
• Take guest orders and put them into the restaurant point of sale system.
• Take payment from guests in the form of cash and credit.
• Ensure credit cards are returned to customers once they have been successfully swiped.
• Ensure the counter area is kept clean and organized at all times.
• Restock workstation with supplies and ensure any item not in stock is communicated to management.
• Create and maintain cash reports at the end of each shift.
• Notify management immediately of any customer and equipment issues.
• Empties trash and spot sweeps whenever the floor needs it or upon management request.
• Performs opening and closing responsibilities in a timely manner.
• Notify management any time a guest is not 100% satisfied with their experience.
• Uphold quality and consistency in all menu items served.
• Perform all reasonable requests by the management team.
• Attend and participate in all scheduled meetings and training sessions.
• Support the proper execution of all processes, systems, and standards.
• Other duties as required.

Qualifications for Success:

• Have a high school diploma or GED.
• 18 years of age or older.
• Energetic personality, people-oriented and team player.
• Ability to provide exceptional customer service.
• Proficient computer, keyboarding, and tablet skills.
• 2+ years of prior restaurant or customer service experience.
• Able to work a flexible schedule in order to accommodate business levels.
• Complete knowledge of proper sanitation procedures.
• Excellent attention to detail and the ability to perform multiple tasks at once.
• Demonstrate excellent time management skills.
• Availability to work days, nights, and/or weekends.
• CPR and first aid certified, or willing to become certified.
• Complete and pass a background check.

If you meet the requirements, then you need to know if you will like working with us. We think we are an exciting, great place to work. You’ll be interested to know the 6 core values that make us a great place to work.

*Ninjas*

Nobility: Practice Nobility

Integrity: Show Integrity

Neatness: Demonstrate Neatness

Journey: Embrace the Journey

Accountability: Always be Accountable

Safety: Safety First

Physical Demands: While performing the duties and responsibilities of the job, these physical demand characteristics are representative of what the employee will be required to do to perform the essential job functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Ability to speak with others to exchange information.
• Frequently required to sit, stand, walk, and walk up and down stairs.
• Ability to push, pull, lift heavy items more than 50 pounds when needed.
• Help maintain a clean work environment.
• Ability to record and exchange information from incident reports verbally and in writing.

Work Environment: While performing the duties and responsibilities of the job, these work environment characteristics are representative of the environment the employee will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential function of the job.

• Works in an open environment setting with above average noise levels.
• Potential exposure to contagious diseases and blood-borne pathogens, but potential for harm is limited when employee exercises established safety and infection control procedures and protocols.
• Ability to withstand extreme temperatures within the kitchen working environment ranging from 0 to 100 degrees.

Conclusion: This position description is intended to convey information essential to understanding the scope of the position and the general nature and level of work performed by employees with this position.

The above stated qualifications, duties and responsibilities are not inclusive and may be subject to revision at any time.