Fraud Analyst

Who We Are

Wipro is continuing to grow in 2024! More opportunity for advancement too!

Wipro is a leading, publicly traded, global IT Solutions and Services company with over 200,000 dedicated employees serving clients across multiple continents and over sixty countries.

Wipro is seeking individuals who combine excellent customer service and problem-solving skills with the ability to function effectively as part of a team or on an individual basis to bring their talent to our team.

We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.

We are seeking a Fraud Analyst to support our client’s ecommerce business operations. Interested candidates should have previous experience in a high-volume production environment conducting investigations, possess excellent analytical skills, and pay great attention to detail.

On site at Wipro - 4110 George Road, Tampa, FL

Work authorization is for USC or Green Card

No relocation

Job Description/Responsibilities

• Investigate activity on customer accounts to establish validity, perform financial remediation and/or apply measures to prevent further fraudulent acts
• Investigate transaction/user accounts for any policy violations
• Utilize multiple systems/windows to gather data
• Update incident status, accurately notate accounts/transactions
• Manage customer “Rewards” account status and security
• Route escalations to defined points of contact
• Refunding credit cards and other payment instrument
• Cancel suspected fraud orders and flag known criminal devices to prevent use
• Weekly schedule must include one weekend day: Tuesday through Saturday on site Tampa

Must Haves

• Moderate computer skills - Knowledge of standard MS Office programs (Word, Excel)
• Ability to navigate multiple computer screens with multiple systems/windows
• Ability to communicate effectively both written and verbally
• High school diploma or equivalent
• One year of previous experience in the fraud or analysis industry

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• No nights
• Overnight shift

Work setting:

• Hybrid work
• Office

Education:

• High school or equivalent (Required)

Experience:

• E-commerce Business Operations: 1 year (Required)
• Microsoft Office: 1 year (Required)
• Fraud Analysis: 1 year (Required)

Ability to Commute:

• Tampa, FL 33634 (Required)

Work Location: Hybrid remote in Tampa, FL 33634