Address
Form of workDaily responsibilities:
• Quickly analyze 300+ data points of an order to make quality decisions that impact our clients and their customers.
• Manage a queue of orders and review based on priority.
• Analyze and identify links between fraudulent transactions to identify and stop fraud rings.
• Provide actionable feedback to our decision analytics team to continuously improve our review queues.
• Identify and remediate customer experience opportunities.
• Interact with customer service and customers through various forms of communication.
• Focus on improving overall operational effectiveness; specifically, in helping to manage queue volumes, enhanced fraud detection & prevention, and improve customer experience.
Qualifications:
• High School Diploma/GED
• Exceptional communication skills
• Strong analytical skills
• Self-starter with exceptional attention to detail
• Must be organized and be able to prioritize work
• Proven ability to meet or exceed goals in a metrics driven organization
• Effectively manage cross-functional relationships
• Proficient with Microsoft Office Suite
• Willingness and flexibility to work all shifts including weekends and voluntary overtime
Desired Qualifications:
• Bachelor's degree in Criminal Justice, Math, Economics, or Business-related field, preferred
• Direct experience with e-commerce or bank fraud
• Quickly analyze 300+ data points of an order to make quality decisions that impact our clients and their customers.
• Manage a queue of orders and review based on priority.
• Analyze and identify links between fraudulent transactions to identify and stop fraud rings.
• Provide actionable feedback to our decision analytics team to continuously improve our review queues.
• Identify and remediate customer experience opportunities.
• Interact with customer service and customers through various forms of communication.
• Focus on improving overall operational effectiveness; specifically, in helping to manage queue volumes, enhanced fraud detection & prevention, and improve customer experience.
Qualifications:
• High School Diploma/GED
• Exceptional communication skills
• Strong analytical skills
• Self-starter with exceptional attention to detail
• Must be organized and be able to prioritize work
• Proven ability to meet or exceed goals in a metrics driven organization
• Effectively manage cross-functional relationships
• Proficient with Microsoft Office Suite
• Willingness and flexibility to work all shifts including weekends and voluntary overtime
Desired Qualifications:
• Bachelor's degree in Criminal Justice, Math, Economics, or Business-related field, preferred
• Direct experience with e-commerce or bank fraud
