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SalaryJob Description:
Class Start Date: 04/01/2024
Weekly Schedule: Tuesday - Saturday (9:00 AM to 5:30 PM)
"At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for reviewing complex products for the prevention and detection of possible fraud. Key responsibilities include researching and analyzing of account activity to assess levels of risk and fraud. Job expectations include completing inbound and outbound calls, taking appropriate action based on transaction characteristics of greater complexity, performing functions related to research, and resolving fraudulent activity and service support.
Responsibilities:
- Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity, and restrict account activity
Makes decisions based on judgment, research, and extensive job experience, following established procedures and guidelines while leveraging multiple systems
Assesses the level of risk and makes decisions which directly affect the customer experience and risk to the bank
Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution
Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls
Records data captured during client interactions accurately
Skills:
Analytical Thinking
Client Experience Branding
Customer and Client Focus
Due Diligence
Research
Attention to Detail
Data Collection and Entry
Policies, Procedures, and Guidelines
Referral Management
Written Communications
Adaptability
Business Intelligence
Investigation Management
Issue Management
Relationship Building
Required Skills: "Must" have these skills to be minimally qualified.
You’re a person who...
Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information.
Is able to multi-task, including researching information through multiple systems, in order to make judgmental decisions based on the data reviewed.
Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience.
Is comfortable taking inbound or making outbound calls to clients in a high production focused environment.
Communicates effectively and confidently and is comfortable engaging all clients.
Has the ability to learn and adapt to new information and technology platforms.
Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
Efficiently manages your time and capacity.
Can be flexible to work weekends and/or extended hours as needed.
Shift:
1st Shift (United States of America)Hours Per Week:
40
