Address
Form of workBankUnited (NYSE: BKU) is a national bank headquartered in Miami Lakes, Florida with banking centers in Florida, the New York metropolitan area, Dallas and Atlanta. BankUnited has two subsidiaries, Pinnacle Public Finance headquartered in Scottsdale, Arizona and Bridge Funding Group headquartered in Hunt Valley, Maryland. We pride ourselves on our entrepreneurial and collaborative culture encompassing the best minds, the brightest talent and the boldest decision makers.
BankUnited is honored to announce that we have been included on the Newsweek and Statista America's Most Trusted Companies Award List!
BankUnited has been recognized by Newsweek for two outstanding awards in 2023 as one of America's Greatest Workplaces and as one of America's Greatest Workplaces for Job Starters, which acknowledges our commitment to creating an exceptional workplace.
Our Culture
At BankUnited, we foster a diverse and inclusive environment where all employees have the opportunity to advance, grow and achieve their goals. Our rally cry is to GO FOR MORE, a call to action to go above and beyond to provide the best customer experience to every client and to GO FOR MORE in your career.
Why BankUnited
Working for BankUnited offers you exciting challenges and opportunities to advance your professional development, while empowering you to deliver and be your best. We are happy to report the average tenure according to LinkedIn insights is 8.3 years. We strive to provide a competitive benefits plan to our employees and are proud to have been nationally ranked #1 as one of the 2023 Healthiest 100 Workplaces in America by Springbuk and awarded HEALTHIEST EMPLOYER by the South Florida Business Journal since 2020.
As a company, we believe we are only as successful as our people and are committed to providing training and innovative resources that prepare you to reach your full potential. That's why in addition to tuition reimbursement, we provide our employees with exciting career coaching, courses and training through our own GO FOR MORE Academy and mentoring opportunities through our iCARE (Inclusive Community of Advocacy, Respect and Equality) program.
At BankUnited, we strive to provide our employees with a work life balance. Specifically, retail branches operate 5 days a week Monday - Friday, excluding evening and/or weekend hours. For many of our positions, we offer a hybrid work environment, as well as a remote work environment for designated positions.
If you thrive in a fast-paced collaborative work environment, Apply Now and start your journey with BankUnited today!
Job Description
- Analyze and monitor daily reports generated by various fraud detection tools, to detect fraudulent card, check, ACH, wire transfer, malware, online banking activity and other, and take the appropriate action according to applicable procedures.
- Analyze fraud cases to identify possible trends and points of compromise and present case analyses to Senior Fraud Operations Analyst and/or Management when needed.
- Manage Alerts/Cases, to ensure alerts and cases are handled timely and case details are documented accurately, with concise summary.
- Use internal and external resources to obtain forensic evidence for investigative purposes when reviewing fraud detection reports or investigating cases.
- Ensure investigations and resolutions comply with applicable laws, department procedures, Bank policy, and industry leading practices to reduce the Bank's exposure to civil litigation.
- Process and analyze Electronic Funds Transfer (EFT) customer fraud claims according to regulatory guidelines.
- Perform other fraud operational functions assigned, such as investigating credit report disputes for demand deposit and savings account, reporting charged off overdrawn accounts to consumer reporting agency, mailing applicable customer notification and managing overdrawn account collection.
- Serve as a branch support and provides guidance regarding unusual, suspected/confirmed fraud, or undesirable activity.
- Contact and effectively communicate with customers as needed via multiple channels (phone, email, secure messages) to validate information and confirm authorization of transactions (wires, Debit Card etc.) or other account activity. Review and analyze accounts and customer situation that may require differentiated treatment or specialized resolution.
- Escalate cases to the Fraud Investigations Unit when applicable.
- Remain current with arising fraud trends and activities by attending networking workshops and/or training.
- Assist Senior Fraud Operations Analyst and CFD Management in loss, prevention, detection and recovery analysis when needed.
- Other requests from management.
- Must be able to travel occasionally as part of the Disaster Recovery Team
- Must be able to work flexible work schedule that may include shift work (i.e. late shift up to 8:30PM)
- Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
- Adheres to Bank policies and procedures and completes required training.
- Identifies and reports suspicious activity.
- 4-6 Years years work experience in similar setting with financial exposure required
- 4-6 Years years of financial fraud prevention and detection experience preferred
- Must be knowledgeable of Regulations/Acts that pertain to the job functions which include but are not limited to; Regulations E, CC, GG, and V; the FCRA, FACT Act, Bank Secrecy Act; NACHA and Visa Operating Rules.
- Must specialize in bank fraud prevention, detection, deterrence, and investigations.
- Intermediate to strong understanding of financial transactions, is required
