Field Technical Manager (Bilingual English/Korean)

LG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good"! As a global leader, we strive for greatness not only in the products we make but in our people. That is why we are currently seeking the newest innovator to join our dynamic team as a Field Technical Manager located in Lansing, MI.
Summary
Candidate will act as a Technical Liaison between PRI US PM Organization and LG Energy Solution and GM venture and LGEUS Engineering, LGEUS Controls, HQ R&D and Quality divisions. Manage information flow for escalated service cases to proper LGEUS & HQ personnel to facilitate timely solutions and countermeasures in support of LG Energy Solution and GM ventures. Responsible for managing sensitive proprietary information including software, tools and technical documentation from the factory for dissemination to LG Energy Solution and GM venture. Review and vetting of LG Energy Solution and Service Manuals; provision of improvement recommendations and action plan. Facilitate knowledge transfer sessions, create technical documents and provide relevant training. Attend regularly scheduled factory visits to manage specific matters face to face with appropriate personnel. Manage and attend factory site visits for US jobsites with applicable HQ personnel. Support of LG Energy Solution and GM venture via phone, email onsite visits to bring solutions to challenging site issues. Testing and verification of system solutions for all LG equipment and controls, provide documentation and knowledge transfer of important discoveries of such testing. Aftermarket process development, implementation and improvement utilizing metrics to achieve efficiency and results improvements across internal and external channels. Manages day to day field operations of all Aftermarket Field Technical Specialists, provides expert level product knowledge, problem resolution and technical expertise and is responsible for training and mentoring of all team members. Coordinates all LGEUS & LG HQ technical knowledge share to facilitate timely resolution of field related issues.
Responsibilities

• Manages day to day activities of LG Energy Solution and GM venture
• Utilizes advanced metrics to analyze, develop and implement process development
• Manages expert level LGEUS/HQ technical knowledge share in resolving outstanding field issues and implementing field processes and procedures
• Responsible for professional technical development of all Field Technical specialists
• Provide guidance and advice as a technical subject matter expert to ensure CAC Field Service issues are brought from inception to resolution
• Serves as technical liaison between LG Energy Solution and GM venture
• Manage information flow and knowledge transfer sessions for LG Energy Solution and GM venture
• Able to understand, articulate, communicate and respond to detailed technical issues in a timely and concise manner.
• Maintain current functional and technical knowledge of PRI US PM Organization supply battery manufacturing machines and parts for electric vehicles
• Provide expert level Product Support to internal and external customers by researching and providing solutions to challenging field service issues
• Manages Installation & Service Manual Validation Process- Verification of manuals via testing in Quality/Training Lab to improve literature for internal and external technical specialists
• Coordinate with Technical Writing team to insure LG Energy Solutions is complete, consistent, concise and unambiguous
• Accompany LG factory engineers in field visits to resolve escalated Field Technical issues
• Perform testing and evaluates equipment and controls solutions in PRI US PM Organization and document findings in distributable format for internal and external customers

Qualifications

• Bachelors degree with 5 years experience in the automation field or in a technical support role
• Bilingual in English and Korean
• Excellent communication skills and interpersonal skills to interact effectively with diverse client group
• Ability to troubleshoot in depth service issues via phone and onsite
• Ability to read, analyze, and interpret technical business periodicals, professional journals, and technical procedures
• Ability to write reports and business correspondence
• Ability to read and edit technical drawings/prints
• Ability to effectively present information and respond to questions from management, clients and customers
• Ability to work in a technically dominated environment: engineering, contracting and construction trades and able to absorb and commit technical information to knowledge quickly
• Ability to anticipate and solve practical problems and resolve issues
• Self-starter with the ability to work both independently and within a team
• Ability to effectively communicate ideas and properly describe problems and solutions
• Ability to effectively handle multiple tasks
• Well-developed planning, organization, analytical, and decision making skills
• Proficient computer skills, such as Excel and PowerPoint
• Ability to produce clear, timely and concise documentation and have well developed problem solving skills

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take in account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies, where applicable, the salary range listed may not reflect all geographic differentials applied.
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