Admissions Specialist - Benefits Eligible!

Job Title: Admissions Specialist

Department: Schwab Rehab Admissions

Reporting Relationship: Manager of Admissions

Eligible for benefits - Medical, dental, vision, 403b retirement account, among many other benefits!

What sets us apart?

Mary Free Bed Summary

We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

· Diversity, Equity, and Inclusion. Our Commitment to providing an inclusive environment for patients, families, staff, and community, through embracing Diversity, Equity, and Inclusion T.O.G.E.T.H.E.R.

· Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.

· Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.

· Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.

· Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.

· A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Age Specific Responsibility

Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in assigned department. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirements relative to age-specific needs and to provide the care needed as described in the department’s policies and procedures.

Summary

Serves as liaison between referral sources, insurance companies, outreach coordinators, and hospital staff regarding financial and medical issues to facilitate referral process. Facilitates the efficient flow of patients through the admission process interacting with the physicians, nursing, therapy, and ancillary departments. Verifies insurance information and obtains all required approval signatures. Monitors, directs and responds to referral sources in a timely manner. Displays excellent customer service skills when interacting with internal and external customers.

Essential Job Responsibilities

· Monitors Activeware and Allscripts throughout the day for new referrals. Contacts

· Outreach coordinator of available referral to facilitate timely response to referral source.

· Assists in the collection of all patient financial and demographic information prior to patient admission and enters into Meditech.

· Creates file with patient’s demographics and referral information.

· Ensures financial clearance for admission through insurance companies, Activeware, and SHS’s MANG department.

· Works in conjunction with SHS managed Care Department on single case agreements

· Completes felony and sexual predator checks on each referral. Completes Meditech Soundex check on each referral to ensure continuity of care.

· Ensures that all subacute patients have a 3-day hospital qualifying stay prior to admission.

· Ensures all dialysis patients are cleared by nephrology prior to admission and a discharge site has been confirmed.

· Confirms that methadone patients have discharge sites in place before admission.

· Coordinates overall admission process which includes management of the bed board on a daily basis. Communicates effectively with interdisciplinary departments daily about census and bed placement.

· Enters patient information in Meditech admissions module prior to the arrival of the patient on the day of admission. Updates information as soon as possible when new data becomes available.

· Ensures admission list in Meditech is accurate. Distributes list hourly throughout the day to all appropriate departments via Meditech distribution list. Weekend lists are sent out on Friday afternoon.

· Admits patient into Meditech system upon arrival to facility

· Ensures that admission documents are signed and completed by the patient or designee at the time of admission. Demographic and insurance information is verified and changes made in the Meditech system as soon as possible. All paperwork is scanned into Meditech.

· Processes all discharges in Meditech and breaks down the physical file. Admission documents are filed and kept for one year for reference.

· Responds to all phone calls in the Admitting office in a professional and customer focused manner. Refers all inquiries to appropriate personnel with goal of facilitating admission process.

· Participates in professional development activities to keep abreast of current trends and practices in admitting and billing.

· Performs other duties as assigned.

· Embrace Diversity, Equity and Inclusion, by:

Treating everyone with dignity and respect

Opening more doors to opportunities for underrepresented cultures

Growing talent and people

Evaluating and eliminating disparities

Taking action against injustices, bias and racism

Honoring our differences and how to collaborate

Educating staff, patients and the communities we care for

Restoring Hope and Freedom, together

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

· 2-3 years of previous admitting or registration experience required.

· Proficient in using computer application software such as MS Excel and Word; Meditech; and various other office-related applications.

· Excellent verbal and written communication skills.

· Must be able to interact with a diverse client base including patients and their family members; medical center staff; and external parties as required.

· High level of organizational and attention to detail skills.

· Ability to follow-through and ensure tasks are brought to successful completion

Preferred Job Qualifications

· Bachelor’s degree preferred

Physical Requirements for Essential Job Qualification

None Occasionally (Less than 1/3) Frequently (1/3 to 2/3) Majority (More than 2/3)

Remain in a stationary position X

Traverse or move around work location X

Use keyboard X

Operate or use department specific

equipment X

Ascend/Descend equipment or ladder X

Position self to accomplish the Essential

Functions of the role X

Receive and communicate information

and ideas for understanding X

Transport, position, and/or exert force

Up to 10 pounds X

Up to 25 pounds X

Up to 50 pounds X

Up to 75 pounds X

More than 100 pounds X

Other weight: Up to pounds

Other Category 1 Job usually involves contact with patients or patient’s specimens. Exposure to blood, body fluids, non-intact skin or tissue specimens, is possible Category 2 Job may expose incumbent occasionally or in emergency situations to blood, body fluids, non-intact skin or tissue specimens Category 3 Job does not involve exposure to blood, body fluids, non-intact skin or tissue specimens. Incumbent does not perform or help in emergency medical care or first aid as a part of his/her job.

The above statements are intended to describe the general nature and level of work being performed by employees in this classification. If you require a reasonable accommodation to perform the essential functions of this position, you must request accommodation in writing, within 182 days after you know or should know of the need for accommodation.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.

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