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Form of workJob Description
Make an Impact! Discover Echo is a revolutionary company that has redesigned microscopy for the life sciences landscape. Our unique hybrid microscopes are used around the world by educators, scientists, and researchers for cutting-edge applications. With progressive design, we empower our users to change the way they view science. We love working with brilliant people to create, build, and promote the best products in our industry.
We are seeking a Field Service Technician to be based in Echo HQ, San Diego. This person is to provide post-sale on-site services, remote customer engagement, as well as in-house service.
ESSENTIAL FUNCTIONS:- Provides post-sale technical service and support to customers, including Routine Maintenance, Calibration, Basic Troubleshooting, Customer Support, as well as Maintenance of Echo Microscope Systems.
- Performs assigned Field Service Cases within the provided date and time requirements.
- Works to ensure minimal customer downtime and workflow interruptions.
- Documents and compiles data of completed service on Echo Microscope Systems.
- Self manages travel schedule to minimize expenses.
- Assesses and refurbishes any used material that may be returned to Echo HQ.
- Completes in-house component specific testing and rework.
- Performs Quality Control checks on outgoing parts to support Service Team.
- Performs other work-related duties as assigned.
- High school diploma or equivalent; 3 years of related technical experience, graduate of technical school preferred
- Valid Driver's license in good standing
- Experience in the use of tools, and diagnostic test equipment
- Ability to write reports and compose business correspondence
- Ability to effectively establish rapport, present information and respond to questions from customers
- Ability to work flexible shifts and to adapt to changing work schedules
- Ability to work independently without supervision
- High attention to detail and exceptional organizational skills
- Frequent travel, occasionally on short notice, non-standard hours.
- Weekly travel of 3 days, 2 nights
- Ability to lift up 45lbs
- Prolonged periods of sitting and standing
- Protective devises, apparel, or PPE may be required is designated areas.
- Medical, Dental, Vision & Other Benefits
- Health Savings account
- Life insurance and voluntary ancillary benefits (i.e. short/long term disability, accident, critical illness, etc)
- Holiday and paid time off
- 401(k) plan with employer match
- Travel points including rental, mileage, airline, etc. are at the ownership of the employee and free to use at their discretion.
Applicant must be legally authorized to work in the US and must not require present or future sponsorship
As an equal opportunity employer, we do more than accept difference. We celebrate diversity, we support employees from a wide range of backgrounds, and we benefit from the added creativity and richness that these differences bring to our offices and community. We pride ourselves on being a collaborative environment where everyone's talents and opinions contribute to the greater good and are always recognized.
