Address
Form of work
SalaryThe Service Desk Technician is responsible for handling first level support of service requests in a professional and
timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor ...
Responsibilities:
IT Support relating to technical issues involving Microsoft?s core business applications and operating systems.
--Support of disaster recovery solutions.
--Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
--Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix.
--Monitor the remote monitoring and management system alerts and notifications, and respond accordingly
through service tickets.
--System documentation maintenance and review in ConnectWise.
--Communication with customers as required: keeping them informed of incident progress, notifying them of
impending changes, and agreed outages.
--Improve customer service, perception, and satisfaction.
--Fast turnaround of customer requests.
--Ability to work in a team and communicate effectively.
--Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be
resolved quickly and efficiently.
--Escalate service requests that require engineer level support.
--Responsible for entering time and expenses in ConnectWise as they occur.
--Understand processes in ConnectWise by completing assigned training materials and blueprints on the
ConnectWise University.
--Enter all work as service tickets in ConnectWise.
Working hours: 8:00 AM - 5:00 PM
Skills:
--Preferred, but not required: BA/BS degree in computer science or a related field.
Education:
No Degree Required
Experience:
1-4 years
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability needed. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
--Basic understanding of operating systems, business applications, printing systems, and network systems.
--Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
--Diagnosis skills of technical issues.
--Ability to multi-task and adapt to changes quickly.
--Technical awareness: ability to match resources to technical issues appropriately.
--Service awareness of all organization?s key services for which support is being provided.
--Understanding of support tools, techniques, and how technology is used to provide services.
--Typing skills to ensure quick and accurate entry of service request details.
--Self-motivated with the ability to work in a fast moving environment.
Join our team as a Service Desk Technician and contribute to the successful completion of our client's projects in Portola, CA. Apply today and become a valued member of our team!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
