Field Service Dispatcher

Summary: The Service Dispatcher primary function is to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages, and track vehicles. You need to be an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Essential Job Functions:

1) Contact the customers to ensure their required services are scheduled the month due and that all materials and equipment required are available.

2) Receive emergency and non-emergency calls and then create a work order with detailed information and assign to the appropriate technician.

3) Address problems and requests by transmitting information or providing solutions.

4) Prioritize calls according to urgency and importance.

5) Monitor the route and status of the technician to coordinate and prioritize their schedule.

6) Provide technicians information about work orders, traffic, obstacles, and requirements.

7) Enter data in computer system and maintain detailed notes of calls, activities, and other pertinent information.

Other Job Functions:

· Helps to maintain Service Department filing and records as needed.

· Open work orders at Management request.

· Opens work orders when directed by the Service Manager for rental equipment and company vehicles.

· Other duties that may be assigned by Management.

Skills and Qualifications:

· Proven experience as a Service Dispatcher or relevant position.

· Fast typing with experience with data entry.

· Knowledge of procedures and guidelines for emergency situations.

· Proficient in English (oral and written) bilingual in Spanish a plus.

· Outstanding organizational and multi-tasking abilities.

· Active listener and excellent communication skills.

· Sound judgement and critical thinking.

· High school diploma or GED.

Job Type: Full-time

Pay: $22.92 - $27.61 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person