Field Service Administrator

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior and Xcelsior CHARGE brands. It also offers infrastructure development through NFI Infrastructure Solutions, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com

POSITION SUMMARY

As a part of the Service Group, this position will be responsible to support the execution of work performed in the field, preparing and reviewing work orders, claims and contractor invoices focused on ensuring the effective and efficient field operations while providing world class customer service.

WHAT YOU WILL DO:

• Responsible for administrative support for the Service Department; including processing of mail, filing, faxing and coordinating courier activities.
• Responsible for accurate and timely entry of information for bus repairs; including the creation of work orders, maintenance of time sheets and record keeping.
• Follow-up and investigate with Corporate Finance Department on processing of payments, past due payments, missing invoices and other issues for ensuring payments are made.
• Coding and processing of all invoices for the center; including supplies/vendors, utilities and office supplies.
• Create parts order requests (Warranty and Acceptance).
• Responsible for parts, tracking inventory, staging/kitting, and parts return.
• Create and report on Field Work including RO & WO completion.
• Enter and process Customer Claims and/or Contractor invoices timely.
• Responsible for all actions in Field Service Cloud; including adding/updating Field Technicians, Field Technician work skills, customer information, etc.
• Provide reports including VFN/Supplier/Work Order performance.

WHAT YOU NEED TO BE SUCCESSFUL:

• Experience in manufacturing or production environment
• Extensive knowledge of Microsoft Office Suite and other office software programs
• Ability to be a self-starter with excellent organizational skills
• Strong communications skills with the ability to communicate with all levels of the organization
• Some travel will be required for this position

WHY JOIN OUR TEAM:

• COVID-19 Precaution(s): Personal protective equipment provided or required. Social distancing guidelines in place. Sanitizing, disinfecting, or cleaning procedures in place.
• Benefits: Our benefits include medical, dental and vision insurance. We also have paid holidays and vacation, 401k with a generous company match, flexible spending accounts, employer-paid life insurance, voluntary-term life insurance, employer-paid short and long-term disability, critical illness and accident benefits, and an allowance for safety boot/shoes just to name a few. A waiting period for benefits may apply and only full-time employees are eligible.
• Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.