Field Operations Manager

MetroNet has an immediate opening for an energetic; customer focused Field Operations Manager Iowa City, IA!
At MetroNet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. MetroNet specializes in fiber to the premise TV, voice and internet services that provide our customers with some of the fastest internet speeds in the world. Recognized for being one of the Best Places to Work in 2020 by Glassdoor. We are committed to revolutionizing the industry by enhancing the overall customer experience and optimizing the talent of our valued associates.
We're looking for tech-savvy, innovative thinkers to join our team and help us create what's next!
What is in it for you?

• Competitive total compensation package
• 80% of Medical premiums paid for by company
• Company paid Disability and Life insurance
• 401(k) company match and 100% vested on Day 1 of Eligibility
• Discounted MetroNet service in our serviceable areas
• Cell phone allowance
• Opportunities for advancement
• Locally owned, friendly, fun atmosphere

Job Summary:
A Field Operations Manager's responsibilities include training, performance metrics monitoring, planning, analyzing, and general administrative duties to ensure that our Associates are working effectively and efficiently. Leadership ability, analytical aptitude, communication skills, planning/organizational capabilities, and team-building talent are all critical keys to success.
What you will be doing:

• Report to the Director of Field Operations and assume daily responsibility for all aspects of Field Operations within a defined geographical/market area
• Lead, train, and develop all Supervisors, Technicians and other Associates in a manner that ensures optimum performance and an unexcelled Customer Experience
• Through your Supervisor(s), establish and maintain an efficient daily Technician workload within all time frame requirements and installation/repair specifications
• Facilitate the process for screening, interviewing, hiring, retaining, training, supervising, disciplining, and evaluating Supervisors, Field Technicians, and other applicable Associates
• Ensure and maintain all Customer and Company quality control and safety requirements
• Maintain and control all company assets and customer inventory
• Analyze operations, identify performance issues, and recommend and implement corrective action
• Hold regular staff meetings for timely communications of Customer and corporate directives and or changes
• Complete reports that summarize all operational concerns (i.e. quality control, work load, system and personnel needs)
• Perform other duties as assigned in accord with Company needs

What You Need For This Position:

• Bachelor's Degree or equivalent experience.
• Must have 3 years management/supervisor experience in cable television or telecommunications
• Advanced knowledge of voice processing and local area network systems

If you have a strong desire to impact the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today!
MetroNet is an EQUAL OPPORTUNITY EMPLOYER
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