Field Engineer

Summary
We're pioneers in our field and relentless in our pursuit of excellence. Aristocrat is an ideas company at heart, which means innovation is embedded into every aspect of our business. Whether we're designing sleek new cabinets, premium game content or award-winning systems, we apply fresh thinking and creativity to deliver the world's greatest gaming experience, every day. With cool new titles, such as Game of Thrones TM, Sons of Anarchy and Lightning Link along with our award-winning app Heart of Vegas, we're continually pushing the bar of creativity.
Under general supervision of the Field Engineering Manager, the Field Engineer I delivers pre-sales, implementation, and post-sales support of Aristocrat gaming systems. The Field Engineer I will perform other duties as assigned.
What You'll Do

• Facilitates all Engineering communications with casinos.
• Recommends and approves all software installs/upgrades at casinos utilizing the Customer Requirements process.
• Demonstrates knowledge of industry.
• Demonstrates an elevated level of troubleshooting abilities.
• Executes project plans to completion within time and budget constraints.
• Implements configuration, set up and implementation of gaming systems projects.
• Provide post-implementation support.
• Creates after-action reports for installations to capture lessons learned for future projects.
• Participates and audits existing installations for compliance with standards and specifications.
• Ability to work independently on customer facing tasks in a fast-changing technological environment.
• Being aware of ongoing tribal changes, upgrades and modifications and reporting to all appropriate Aristocrat departments.
• Consistent interactions with Aristocrat compliance managers and tribal gaming regulators to ensure compliance of all tribal requirements.
• Responsible for establishing and maintaining all aspects of Aristocrat gaming systems that reside at tribal test labs and backend vendor test labs.
• Travel up to 75% is anticipated.

What We're Looking For

• Understanding of Windows client-server architecture, including networking.
• SME level Windows server administration, knowledge, and skills.
• An understanding of SQL-Server administration.
• Best practices approach to task design and execution.
• Windows networking experience: configuration and management.
• Cluster server and SAN experience desirable.
• Competent interpersonal, oral, and written communication & presentation skills.
• Must have well developed negotiation, presentation, and conflict management skills.
• Ability to adapt quickly to changing work environments.
• College Associates Degree in IT or Technical School Certification or demonstrated equivalent experience.
• 1-2 year's experience in technical position.
• Technical certifications are highly desirable such as A+, N+, Microsoft or Cisco.
• Experience with casino environments desired.
• Required to obtain Tribal Gaming licenses.

Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
Travel Expectations
Up to 75%