Family Services Coordinator

Job Description

Job Title: Family Services Coordinator

Department: Family and Community Well-Being (FCW)

Program: Healthy Communities

Supervisor: Healthy Communities Program Manager

FLSA Status: Non-Exempt Full-Time (M-F: 11am - 7:30pm)

Mission and Vision

Cultivating generations of engaged, thriving Latinos through educational support, workforce development and leadership opportunities.

An equitable society where all Latinos are able to achieve their fullest potential, both individually and in the community.

Position Summary:

The Family Services Coordinator position at the Latino Center of the Midlands (LCM) is a key role in the Family and Community Well-Being department, with a strong focus on promoting community well-being through a culturally-sensitive approach. This role involves coordinating the Healthy Kids Club program, which emphasizes nutrition and physical activity for children aged 4-12, using the 5-4-3-2-1 Go! curriculum. The Coordinator also plays a pivotal role in connecting families with various community services to address their social, emotional, economic, educational, legal, basic needs, and provides assistance with interpretation. Promoting and recruiting for program activities in the community, representing LCM at events, and other responsibilities to support the department's success are integral to this role. Overall, the Family Services Coordinator is instrumental in empowering the Greater Omaha community to achieve comprehensive well-being, stability, and self-sufficiency through an array of services and support.

Essential Duties and Responsibilities

• Collaborates with the Healthy Communities team and program manager to support program success.
• Schedules and assists during one-on-one consultations, group/workshop sessions, and community events.
• Develops and maintains relationships with community experts in public health, nutrition, food security, early childhood, and social/human services, including pantries and utility services.
• Assists the program manager in providing logistical support and monthly data reports.
• Collects and organizes reporting data within the database program system.
• Ability to work in a fast-paced environment and demonstrates flexibility and adaptability.
• Assists LCM clients in completing forms, interpreting and/or translating documents, and establishing communication through the phone, email, and fax on behalf of the client.
• Assist LCM clients in completing application forms for financial assistance, such as utility assistance through our partnership with Dollar Energy.
• Assist LCM clients in calling United Way and/or other local organizations to assist with their immediate needs.
• Provide direct supervision of children ages 4-12 years old.
• Teach daily nutrition, physical activity and enrichment lessons to a group of 10-20 youth with enthusiasm using the evidence-based 5-4-3-2-1 Go! curriculum.
• Effectively communicate with parents/guardians daily (in verbal and written form) information regarding the program that is critical to the care of their children.
• Maintain a daily schedule in a timely manner, staying on task and completing all activities and lesson plans.
• Coordinate Healthy Kids Club activities with outside contractors and partners.
• Create and implement project schedules.
• Assist in documenting project phases and creating summary reports.
• Work with volunteers and interns.
• Standardize operational procedures and services.
• Collect data from clients and input into the Center's database.
• Works in collaboration with other community groups and organizations to fulfill the program and the agency's mission.
• Develop and implement the Parent as Teachers curriculum, with a particular focus on early childhood development, to empower parents with knowledge and skills for effective parenting.
• Implement and facilitate parent committee meetings.
• Conduct engaging and informative workshops that complement the curriculum, promoting parent-child bonding, and enhancing parenting capabilities.
• Regularly assess the effectiveness of the curriculum and workshops, making necessary adjustments to meet the evolving needs of program participants and families.
• Prepare materials and supplies in advance for daily programs.
• Assist children during meal/snack times and oversee subsequent clean-up.
• Ensure the site is cleaned after children depart, inspecting and returning supplies to their designated locations.
• Maintain the site's appearance, ensuring it remains clean, safe, and conducive for activities.
• Register new participants, record daily attendance, and submit any other required documentation.
• Actively engage with children, aiming to foster the positive development of each individual and the group as a whole.
• Performs other duties as required.

Supervisory Responsibilities:

This position does not include supervisory responsibilities.

Competencies, Skills, and Abilities

The requirements listed are representative of the knowledge, skills, and/or abilities required.

• Bilingual Proficiency: Fluent in both spoken and written Spanish and English, enabling effective communication with a diverse community.
• Program Development Experience: Capable of developing and implementing a planto achieve Healthy Communities' strategic goals, including family program design and growth. Experience in data collection and analysis, as well as the ability to communicate program outcomes to stakeholders. Committed to continuous improvement and evidence-based research programs.

• Project Management: Develops project plans; coordinates implementation; and communicates changes and progress (evaluation). Tracks program outcomes, such as participant attendance, program completion rates, and the impact of the program on participants' lives. Ability to transform ideas into action, plan andmanage projects to accomplish objectives, utilizing creativity, initiative, tenacity,teamwork, understanding of risk, and a sense of responsibility.

• Collaborative: Can bring staff and stakeholders together toward a common goalthrough effective communication, emotional intelligence, and respect for diversity. Compassionate, organized, and able to work collaboratively with a team to achieve program goals.
• Conflict Resolution: Skilled in guiding problem-solving among stakeholders andpartners, considering the organizational needs and goals of each, and identifyingopportunities to improve communication and address the needs of multiplestakeholders.

• Planning/Organizing: Prioritizes and plans work activities, uses time efficiently,prepares for additional resources, and sets goals and objectives.
• Communications: Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; keeps others adequately informed. Is knowledgeable about community outreach and marketing efforts.

• Impact & Influence: Pursues and wins support for ideas; displays ability to influence key decision-makers. Ability to establish and maintain positive working relationships both internally and externally to achieve the goals of the organization

• Effective Planning and Coordination: Demonstrates strong planning, coordinating, and organizational skills to ensure the smooth execution of program activities and services.
• Cultural Competence: Exhibits the ability to relate to individuals of various ages, ethnic backgrounds, and cognitive abilities, fostering inclusivity and empathy.
• Professional Demeanor: Maintains a professional manner characterized by attention to detail, confidentiality, patience, and a positive attitude towards work.
• Judicious Decision-Making: Exercises good judgment and serves as a role model for children, ensuring a safe and supportive environment.
• Relationship Building: Demonstrates the capacity to build strong relationships, engage with youth, and interact effectively with individuals from diverse backgrounds.
• Independence and Problem-Solving: Possesses the ability to work independently, problem-solve, be assertive, and make decisions with minimal supervision when required.
• Adaptability: Shows flexibility in response to change and can accommodate new methods and procedures to enhance program efficiency.

Education and Experience

• Bachelor's degree from a four-year college or university is required, or a combination of relevant education and experience. Preferred degrees include: early childhood education, public health, social work, or similar degrees.
• Experience working directly and developing community-based interventions to improve outcomes for low-income families and communities.

• Ability to work flexible hours including evenings and weekends.

Certificates, Licenses, Registrations:

CPR/First Aid Certificate; can be obtained through employer after hire. A valid driver's license and proof of auto insurance are required.

No other certificates, licenses, registrations required.

Physical Demands:

The physical demands described you're a representative of are those that must be met by theemployee to successfully perform the essential functions of this job. Reasonable accommodationsmay be made to enable individuals with disabilities to perform these essential functions.

While performing the duties of this job, the employee will frequently be required to stand, walk, use hands for various tasks, reach with hands and arms, and engage in activities such as stooping, kneeling, crouching, or crawling. Occasional sitting may be required as well. The employee will frequently need to lift and/or move objects weighing up to 25 pounds, and occasionally objects weighing up to 40 pounds.

Work Environment

The work environment characteristics described here are representative of those employeeencounters while performing the essential functions of this job. Reasonable accommodationsmay be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is sometimes exposed to outside weather conditions. The noise level in the work environment is usually moderate.

The Latino Center of the Midlands acknowledges and honors the fundamental value and dignity of all individuals. The LCM believes in creating and maintaining an environment that respects diverse traditions, heritages, and experiences and the commitment to equitable treatment and elimination of discrimination in all its forms at all organizational levels and throughout all programs.