Address
Form of work
SalaryAbout Us:
Cognizant (Nasdaq: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
Job Title: FacetsApplication Support
Location: Remote/NJ
Job ID: SO#57530491
The Role: Individual Contributor External Facing Role
Essential Functions:
- Associate will need to be able to monitor Facets core jobs and custom jobs running in scheduler and act promptly in case of failures.
- Analyze the job failure, create tickets and assign it to the right team.
- Monitor emails from Providers and respond to them promptly with the status of claims/Membership
- Actively participate in Support team daily huddle and report issues to IT director
- Work efficiently and collaboratively with Application support and App dev team members
Qualifications:
Education: BS in Computer Science or related major
Required Experience:
- Minimum 6-8 years of experience
- Experience in Facets, ServiceNow, Onbase and Onyx(Provider onboarding system)
- Experience in working on Job Scheuler like Active batch, Tidal etc.
- Must have at least 3-4 years of experience with Healthcare EDI including 834, 835, and 837 files
- Be willing to learn new skills whether they are directly tied to Applciation support.
- Associate should be flexible, eager to learn, creative and stay motivated
- Communicate well in person, over email, and via instant messenger within the team and with other development teams to improve quality, advance standards, and handle issues.
- Be self-directed and able to prioritize your own workload.
Desired Experience:
- Onbase,Onyx
- EDI 270/271
Behavioral Competencies:
- Understand and empathize with others
- Coach people through powerful questions rather than use of authority
- Expert facilitation skills
- Quick critical thinking skills to analyze a situation and organize and guide teams to solve problems
- Always learning and sharing with teams and team members
Technical Competencies:
