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Form of workJob Description
Tier 1 Support Staff provides support to a wide variety of customers on a proprietary courier and logistics mobile software application via phone, email and remote meetings. Support personnel will work with customers to troubleshoot application issues, review data and answer specific questions on configuration, setup and operations.
RESPONSIBILITIES
- Troubleshoot and resolve issues for customers on a proprietary application by phone, email and remote meetings working directly with customers
- Follow up on outstanding requests and ensure timely resolution
- Perform Quality Assurance testing on new application versions
- Train oncoming customers in setup and use of the application
- Perform other support-related duties as assigned
BASIC QUALIFICATIONS
- Excellent written and verbal communication skills in English
- Strong working knowledge of mobile devices (Android and iOS), as well as Windows PC environment
- Motivated to learn and grow, and to accept new challenges
- Ability to contribute in a team-oriented setting
- Excellent customer service and troubleshooting skills
PREFERRED QUALIFICATIONS
- 2+ years experience in technology or related Help Desk
