Application Support Engineer

Are you looking to join a growing team of dedicated, driven, and passionate people who emphasize a work environment based on respect, collaboration, and diversity?

At Turtle, you will play a key role in our goal to listen, learn, and be helpful to every customer in need. With over 900 employees, spanning across the US, Canada, Mexico, and Puerto Rico, you believe that our people are our most valuable assets. Through our culture of innovation, education, and accountability, you ensure to create a space where Everyone Matters. We believe that EVERYONE can do extraordinary things and our mission is to create a workplace that empowers our employees to be successful. It explains why our history spans 100 years and has led our standing as one of the nation’s largest independent electrical industrial distributors. You believe that by making the right choices, you can find the right solutions. That’s how we built our past. That’s how we’ll build our future.

About the Role

We are looking to hire a positive, proactive IT Applications Support Engineer to join our IT Applications team. In this role you will be responsible for monitoring and troubleshooting the Infor Operating Service Tech Stack, assisting with system integrations, developing workflows, and responding to internal users’ help desk tickets.

What You’ll Do:

• Manage, monitor and troubleshoot Infor Operating Service (Infor OS) Tech Stack.
• Manage and update SSL certificates within Infor OS.
• Respond to help desk tickets related to Infor OS and SX.e Application.
• Develop and manage ION Data Flows and workflows utilized for application integrations.
• Provide backup support to MS SQL Database Administrator.
• Provide backup support to EDI Administrator.
• Provide backup support for custom code installations.
• Support SX.e application integrations with third party software via REST APIs, EDI, and workflows.
• Work with IT Applications team on troubleshooting and diagnosing software bugs.
• Perform other tasks and duties as assigned.

• Minimum of a degree in engineering, computer science or a related field; or three to five years of experience in IT, or a related field with an ERP Application development and support. At least a working knowledge of SQL Databases.
• Management Standards: To perform the job successfully, an individual should demonstrate the following competencies:
• Shape Strategy: Communicate strategy, objectives and priorities to individuals and team, ensuring alignment with organizational objectives; thoroughly understand and weigh the consequences of alternative courses of action; organize and prioritize the team's work to support key processes and goals.
• Champion Change: Display innovative ideas and solutions; engage key stakeholders in planning for and implementing change; model flexibility and adaptability to achieve team/group objectives.
• Optimize Operations: When analyzing workflow, distinguish those steps that add value from those that do not and suggest eliminating those that do not; compare and contrast the team's structure and workflow with that of other work groups to identify opportunities for improvement; ensure that the team members have necessary tools and knowledge to implement new processes, operations or systems, or improve old ones.
• Collaborate: Maintain focus and forward progress when facilitating discussions, fostering the sharing of ideas and concerns; recognize and reinforce collaboration among the team members; surface conflict among the team members and productively resolve it.
• Communicate Candidly: Clearly and concisely convey key messages in both written and oral presentations; recognize when miscommunication has occurred and, if so, act to correct it; listen for and integrate Turtle and Hughes values and ideas of others to enhance a proposed approach or solution.
• Build Talent: Accurately assess the strengths and weaknesses of others; through coaching, provide others with candid, constructive performance feedback; proactively seek ways to improve team function, cohesiveness, and effectiveness.
• Achieve Results: Delegate work, setting high standards of performance for the team; maintain the team's focus in the face of distractions, setbacks or crises; align resources to ensure achievement of business objectives and consistently monitor progress-to-plan.
• Make Sound Business Decisions: Demonstrate an understanding of how the team or unit contributes to Turtle and Hughes financial performance; consider cross-function, cross-discipline, cross-cultural impact before making timely decisions; demonstrate fiscal responsibility and accountability in planning for and managing to profit plan/budget.
• Deliver Customer Value: Make yourself and the team fully available to stakeholders and/or customers; think and act as a trusted partner; foster a focus on stakeholders in the team's solutions and actions.

We offer a competitive benefits package. Some of which include:

• 401(k) plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Holidays
• Vacation and Sick Days
• Employee Negotiated Discounts

Who We Are

Founded in 1923, Turtle is a fourth-generation, family-owned, and three-generation women-owned business, and one of the nation’s largest independent electrical and industrial distributors. Headquartered in Clark, NJ, our Electrical Distribution division operates 14 branches spanning from coast to coast. It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets. Turtle & Hughes Integrated Supply (THIS) division provides on-site MRO procurement, cost-saving, and spend analytics across the US and in Canada, Puerto Rico, and Mexico. Turtle is proud to be recognized by NJBiz as one of New Jersey's Best Places to Work in New Jersey in 2023, and ranked third amongst NJ's Top Privately Held, Women-Owned Companies.

What To Do Next

You can begin by filling out our application online. If you want to learn more about Turtle, please visit our website www.turtle.com or our social medias! LinkedIn: @Turtle Instagram: @TurtleandHughes Facebook: @TurtleandHughes Twitter: @TurtleandHughes YouTube: @TurtleandHughes

Turtle is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws.