Address
Form of work
Salary- HRA/DEPT OF SOCIAL SERVICES
- Full-Time
Location
MANHATTAN
- Exam May Be Required
Department
FIA Operations – Manager
Salary Range:
$135,000.00 – $170,000.00
Job Description
Family Independence Administration’s (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.
Under executive direction, administers Benefits Access Center operations involved in the implementation of Cash Assistance (CA) and non-Cash Assistance (SNAP) programs and employment initiatives in the designated Boroughs' Regional Office. The Executive Regional Manager oversees Family Services and Child Care Region Services, created, and organized based on special population needs and services. The Executive Regional Manager provides coverage for FIA Benefit Access Centers in their Region in the absence of the Assistant Deputy Commissioner for the Division of Job Support Services.
FIA’s Operations is recruiting for one (1) Administrative Job Opportunity Specialist, M4, to function as Executive Regional Manager, Family Services/Childcare, who will:
Under executive direction, administers Benefits Access Center operations involved in the implementation of Cash Assistance (CA) and non-Cash Assistance (SNAP) programs and employment initiatives in the designated Boroughs' Regional Office. The Executive Regional Manager oversees Family Services and Child Care Region Services, created, and organized based on special population needs and services. The Executive Regional Manager provides coverage for FIA Benefit Access Centers in their Region in the absence of the Assistant Deputy Commissioner for the Division of Job Support Services.
FIA’s Operations is recruiting for one (1) Administrative Job Opportunity Specialist, M4, to function as Executive Regional Manager, Family Services/Childcare, who will:
- Administer Family Independence Administration Center operations which provide integrative social services the region to meet the needs of the Region's residents to move quickly and efficiently to self-sufficiency. Ensure that overall program objectives are incorporated into program components. Identify deficiencies and in consultation with the Assistant Deputy Commissioner, provides means and insight that ensure Regional and Center management have implemented measures that integrate Federal, State and Local social service efforts. Advise the Deputy Commissioner of Operations on the selection and assignment of top level and administrative staff within the region. Conduct regular, periodic visits of Benefit Access Centers/Model Offices, to ensure the timely and adequate provision of services.
- Develop methods for effectively managing operations to ensure the effective and efficient utilization of current, revised, and new procedures and processes. Administers and ensures the preparation of analytical reports on methods employed, processes followed, and operations performed, including the achievement of qualitative goals and established quotas, designed to ensure uniform and standard practices in all Centers.
- Direct and manage the work of the Regional Manager who provides administrative, analytical, and professional expertise in the delivery of cash and non-cash assistance services for the citywide family services/childcare only population. Ensure that all levels of supervision/management are focusing on methodologies to mitigate barriers to achieving the Agency' s goals. Ensure that all agency policies and procedures relating to staff conduct and responses to client and public inquiries are conducted professionally.
- Participate in the planning and development of strategies and operating procedures and to ensure that clients receive services expeditiously as well as job opportunities for individuals who qualify. Develop policy in collaboration and cooperation with the Assistant Deputy Commissioner, Deputy Commissioner and Executive Deputy Commissioner of FIA Operations.
- Monitor and control existing procedures and systems designed to prevent loss of public funds through fraud or administrative error and the overall implementation of HRA's cost saving measures, including, but not limited to the reduction of expenditures and agency approved programs to eliminate gaps in spending. Identify any problem areas needing immediate intervention and implement strategies to address.
- Direct and coordinate the periodic auditing of Center's operating routines to eliminate workflow inefficiencies and to address and ameliorate error rates. Identify deficiencies and fosters corrective action plans that promote client services and improve operational workflows through coordinated efforts and analyses of Agency and Regional Operations. Ensure the effective implementation of corrective action plans; and the proper implementation of Agency initiatives. Direct the design of follow-up studies to ensure corrective measures have been taken, new procedures have been properly implemented and revised procedures have caused the anticipated results.
- Administer efforts which ensure all aspects of the New York State mandated and Legally Exempt Childcare enrollment processes are adhered to Agency wide. Is responsible for administering and directing the delivery of determinations received from the New York State Office of Children and Family Services' contracted vendor, Women's Housing and Economic Development Corporation (WHEDCO) to ensure all necessary childcare actions are taken on a timely basis with the least disruption in client service and continued client engagement in work activities.
- Oversee the development and modification of the Automated Childcare Information System (ACCIS) which addresses the user needs of FIA Benefit Access Center Operations. Provide insight and guidance on system requirements necessary to ensure childcare subsidy is administered according to federal, state, and local guidelines. Oversee the administration of weekly/monthly audit processes and reviews the citywide Automated Childcare Information Systems exceptions report. Is responsible for overall agency efforts which maintain program integrity on all aspects of administering mandated childcare.
- Represent the Human Resources Administration, the Benefits Access Center and the Regional staff at meetings and conferences with Agency and other city agencies' executive level staff on issues related to Benefit Access Center service delivery and program initiatives to identify problems and provide insight into those measures of policy and procedures necessary to eliminate barriers to the provision of services within HRA and citywide.
- Establish qualitative and quantitative standards of work performance and the proper administration of Local, State and Federal regulations and Agency Guidelines, providing for uniformity in interpretation of policy and procedure by staff and locations. Ensure that necessary controls, standards, and records are established to adequately maintain public assistance determinations consistent with applicable laws, regulations, and policies.
- Collaborate with the Office of Policy, Procedures and Training (OPPT), Management Information System (MIS), Office of Quality Assurance (OQA), and Office of Planning and Performance Management (OPPM) on projects which work to develop procedures, processes, and reports, to support initiatives that improve Program access and foster more timely transition to self-sufficiency. Work in cooperative efforts to devise new and revised forms, office practices and systems. Provides oversight and planning for implementation of pilot projects, as needed.
Minimum Qualifications
1. A baccalaureate degree from an accredited college or university, plus four years of satisfactory full-time experience performing work related to providing employment related services or economic support services to persons in need, at least eighteen months of this experience must have been in a supervisory or managerial capacity; or
2. A four-year high school diploma or its educational equivalent and eight years of full-time experience equivalent to "1" above; at least eighteen months of this experience must have been in a supervisory or managerial capacity; or
3. Education and/or experience equivalent to "1" or "2" above. College credits from an accredited college or university may be substituted for experience on the basis of 30 semester credits for one year year of work experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least eighteen months of experience must have been in a supervisory or managerial capacity as described in "1" above.
Preferred Skills
- Exemplary Supervisory leadership and experience, which includes strong communication and writing skills. - Ability to work well in a fast-paced deadline driven environment. - Well organized, solutions-oriented exceptional research and problem-solving skills. - Working knowledge of Cash Assistance process
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Job ID
590334
Title code
1024A
Civil service title
ADMINISTRATIVE JOB OPPORTUNITY
Title classification
Competitive-1
Business title
EXECUTIVE REGIONAL MANAGER
- Experience Level:Manager
Number of positions
1
Work location
4 World Trade Center
- Category:Administration & Human Resources
