Events Specialist, Siren Retail - New York Roastery

Now Brewing: events specialist, Siren Retail – New York Roastery

Job Summary and Mission

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but one that also brought a feeling of connection.

Sitting as the pinnacle of our brand, Siren Retail brings moments of customer connection to the next level. Encompassing our flagship Roasteries and large-scale Reserve stores, Starbucks Reserve locations are designed to spotlight our exquisite Starbucks Reserve coffee and showcase our heritage, expertise, and dedication to coffee craft through interactive coffee experiences where barista craft is the cornerstone. Though our roots lie in Seattle, our search for the extraordinary takes us around the globe; it’s this restlessness that drew us to New York City, the kinetic crossroads of the world.

Opened in December 2018, the New York Roastery brings our great passion for coffee to the greatest city in the world. Taking its cue from the indomitable spirit of New Yorkers and the hardworking ethos of the meatpacking district, the New York Roastery is both workshop and stage, a three-dimensional window into the coffee journey. It's an honor to share this immersive experience with you in New York.

As an events specialist in the New York Roastery, you will be responsible for Roastery event planning/tours, creative development, and execution of events. While working with clients and distinguished guests, you will be able to apply your skillset to:

Events Specialty:

• Coordinates and hosts event tours, and creates the Roastery Experience for attendees and distinguished guests
• Consult with perspective clients on event design, menu options, scheduling, and pricing
• Acts as single point of contact with customers from consultation to sale, and through the event to ensure satisfaction
• Responsible for business development to maximize revenue

Leadership:

• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
• Role models a passion for service, coffee curiosity, operations excellence and innovation while inspiring partners to deliver the Roastery & Reserve Experience
• Demonstrates a calm demeanor during periods of high volume and manages smooth transitions to keep store operating to established standards and to set a positive example for the store team

Planning & Execution:

• Works with general manager and management team to help inform and develop strategic and operational plans for the work group, managing execution, and measuring results
• Collaborates cross functionally with the Global Starbucks’ teams to ensure open communication across markets
• Provides input into store staffing levels and decisions to ensure appropriate staffing and scheduling and to maximize partner development

Business Requirements:

• Communicates observations, actions, outcomes, and follow-up items to management team on a regular basis
• Develops and maintains positive relationships with others by understanding and addressing individual motivation, cultural nuances, needs and concerns
• Supports management team in ensuring partners adhere to operational compliance requirements
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs to recognize partners

Basic Qualifications

• Progressively responsible retail or restaurant management experience
• Experience for appropriate specialty, including:
  • Experience hosting guests or large groups for private events, consulting with perspective clients on menu design, and other administrative tasks to staff and plan group events
  • Progressively responsible retail or restaurant management experience
  • Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays
  • Organization, planning, and strong problem-solving skills
• 21+ years of age
• Ability to read, understand, follow and enforce safety procedures
• Ability to carry 35lb on a consistent basis
• Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays

Preferred Qualifications

• Additional languages beneficial
• Proficiency using store computer systems and programs
• Effective oral & written communication skills
• Organization, planning, and prioritization skills
• Strong problem-solving skills
• Ability to handle confidential and sensitive information
• Education: High school/GED

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.