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SalaryEvents make up a crucial piece of demand for John Fraser Restaurants. We believe guests select our properties because our service standards are consistent and high while being approachable and personable. Our goal is to provide authentic hospitality and meaningful curated experiences.
Our Event’s Team play an integral role in the growth, continued development and success of the property. The Team ensures all events are correctly set-up to guarantee a memorable experience for internal members, families, and guests. You will perform a variety of tasks to enhance the overall aesthetic of our events, its spaces, and will uphold our service standards, thereby contributing to a pleasant and positive experience for our guests.
We are seeking an experienced Events Coordinator to join our renowned restaurant group. With 4 thriving restaurants and a growing catering business, this is an exciting opportunity to be an integral part of our team. As an Events Coordinator, you will be responsible for managing all aspects of event coordination, ensuring exceptional service and memorable experiences for our clients.
RESPONSIBILITIES:
- Manage multiple events & details simultaneously on a weekly basis.
- Must be able to work independently, self-driven & creative.
- Answer large party inquiries promptly with a strong focus on customer service & sales.
- Respond to all emails within a 24-hour timeframe.
- Identify client needs & create custom estimates for clients and internal teams.
- Coordinate with the Wall Street Hotel’s Sales & Planning Team on all event details.
- Collaborate with our Culinary Team and Operation’s team to confirm menus for clients, considering their preferences and dietary requirements.
- Coordinate with clients and event planners ensuring a seamless execution of event details.
- Support our Senior Event Manager thru all event execution efforts.
- Manage events throughout the week, being on the floor and communicating with the client and internal teams.
- Schedule team members for events, ensuring adequate coverage and outstanding service delivery.
- Administrative work including but not limited to menu printing, scheduling, keeping event calendar up to date, completing rental orders, inventory
- Work with the building and operation’s team to secure necessary insurance, permits, and other documentation for events as required.
- Prepare for Weekly Production Meetings & ensure all team members have the most updated Event Orders.
- Ensure event success by meeting deadlines and objectives by adhering to company policies and procedures
- Foster ongoing relationships with clients to build a repeat client base
- Ensure effective communication both written and personal contact with all departments for the success of the event
- Perform all guest contact activities with a cordial, efficient, and professional manner while maintaining a commitment to excellence. Participates as a team member with all departments and any pertinent company employees in producing a smooth and efficiently run operation that meets the highest standards of customer service.
REQUIREMENTS:
- Must be reliable
- Commitment to overall guests and employee satisfaction.
- Ability to work effectively in a team environment on an individual basis as situation indicates.
- Must be able to interact effectively with individuals at all levels inside and outside of the organization along with a diverse array of clients.
- May be required to lift and carry up to 50 pounds.
- The position requires mobility. While performing the duties of this position, the employee is frequently required to stand for extended periods of time, sit, kneel, stand, stoop, bend, stretch, communicate, reach, and manipulate objects.
- Duties require attentiveness to visual and audible cues.
- Must be capable of working under pressure.
- Must be self-motivated with excellent organizational skills and attention to detail, be knowledgeable with regards to operating hours and events, and attend required department meetings
- Must be able to work flexible shifts including early AM hours, days, nights, late nights, weekends, and holidays
- Customer service oriented with a positive attitude, an openness and willingness to learn, and a desire to be held accountable and contribute to a team.
