- Plan and execute/lead daily events in the center's community room, ranging from social events (e.g., Bingo) to fitness events (e.g., chair yoga) to educational events
- Serve as the community room and culture 'champion,' keeping the space clean and welcoming (including any holiday decorations, posted flyers, etc.)
- Serve as the primary point of contact for patients upon arrival to the center, including welcoming them to the center, sitting/speaking with them while they are in the waiting room, and ensuring they have a positive experience throughout their visit
- Help facilitate flow and minimize patient wait times by collaborating with Oak Street and CVS teams
- Help guide patients between the Oak Street Health's waiting room/center, connected CVS pharmacy, and transportation at the end of a visit, ensuring no patient with a CVS prescription leaves without it filled
- Help center teams troubleshoot and resolve any issues with a patient's experience in the moment
- Help connect dots across Oak Street and CVS pharmacy teams as needed to enable a seamless Patient Experience
- Other duties, as assigned
We're looking for motivated professionals with:
- Outstanding interpersonal and customer/Patient Experience skills
- The potential to maintain the positive image of the OSH brand and reputation
- A high bar for service and role models appropriately
- The capacity to be quality/detail-oriented, organized, and punctual
- A willingness to learn as well as give and receive feedback
- A self-starter motivated by working with teams to drive towards a collective goal
- Preferred, not required
- Experience working with seniors (e.g., volunteering, social work, senior living centers)
- Experience planning or leading events (e.g., leading fitness classes, planning corporate or community events)
- Experience in healthcare settings
- Required
- Moderate proficiency in learning and using computer software
- A high school diploma or equivalent is required; some college experience preferred
- US work authorization
- Bilingual (based on clinic location)
- Someone who embodies being Oaky
- Radiating positive energy
- Assuming good intentions
- Creating an unmatched Patient Experience
- Driving clinical excellence
- Taking ownership and delivering results
- Being relentlessly determined
- Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
- Paid vacation, sick time, and investment/retirement 401K match options
- Health insurance, vision, and dental benefits
- Opportunities for leadership development and continuing education stipends
- New centers and flexible work environments
- Opportunities for high levels of responsibility and rapid advancement