Evening Welcome Center Coordinator

Evening Welcome Center Coordinator

Full-Time, Non-Exempt Position; YMCA of Greater Nashua

Learn, Grow and Thrive with a Career at theY

Imagine going to work knowing that what you do each day positively affects the lives and health of the people in your community. Working at the Y, you’ll discover more than a job—you’ll enjoy a career with a future and the opportunity to make a lasting difference in the lives of those around you.

OUR Y AND OUR REGION

The YMCA of Greater Nashua is a well-respected association and a leader in the region. The city of Nashua, New Hampshire is situated 45 minutes from Boston and everything a major US city has to offer, less than an hour to the beautiful public beaches dotting the New Hampshire coastline and an hour to the White Mountains which offer many options for the outdoor enthusiast.

POSITION SUMMARY:

The Evening Welcome Center Coordinator plays an integral role in Member engagement and retention. Under the direct supervision of the Membership Director, this individual will be responsible for managing the Welcome Center during evenings and weekends, keeping the culture and environment consistent. Working directly with the Membership Director, the Evening Welcome Center Coordinator will go above and beyond to create an environment where members and community members feel like a part of the YMCA community. The Evening Welcome Center Coordinator should feel empowered to find creative ways to constantly engage and WOW our members. This individual will provide supervisory assistance, and leadership to part-time evening and weekend staff in alignment with the Membership Director’s expectations and will also act as a shift leader during times that other Directors are not in the building. The Evening Welcome Center Coordinator will also be expected to perform all functions of a Welcome Center Representative during designated shifts.

ESSENTIAL FUNCTIONS:

• Model a culture of exceptional member service by empowering Welcome Center Representatives to think bigger and do more; encourage doing the Great Thing to be the norm.
• The Evening Welcome Center Coordinator will lead by example and coach others to offer our members and prospective members an experience rather than a transaction, keeping the culture and environment consistent during transition of day to evening shifts
• Be a leader in the implementation of Most Welcoming Place and ABR.
• Assume the role of Welcome Center Representative during designated desk shifts; May be called upon to offer support in other areas of the building.
• Maintain member engagement and satisfaction while handling sensitive issues at the Welcome Center and other program areas, communicating with appropriate staff as necessary.
• Perform regular safety and quality standard checks in the building, and ensure the facility is properly secured upon closing.
• Ensure protocols for emergencies are followed through and documented appropriately and with attention to detail.
• Multi-task (helping members, answering phone, handle other duties)
• Be efficient, proficient and knowledgeable in member services, cashiering, and decision making.
• Know information about other departments and their offerings to better serve potential members and current members.
• Communicate effectively with adults and children alike.
• Use good judgment and make decisions independently, but to consult leadership with questions and concerns.
• Competent computer skills; Windows environment

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to stand for long periods of time as well as work and train on a computer.
• Excellent audible ability.
• While performing the duties of this job, the employee is regularly required to stand and walk
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• Physically and verbally able to interact with members and staff.
• The noise level in the work environment is usually moderate.

REQUIRED TRAININGS / CERTIFICATIONS

• Child Abuse Prevention
• Oxygen Administration, First Aid, CPR/AED for the Professional Rescuer
• Listen First
• Creating the Member Experience
• New Hire Orientation
• Others to be determined

YMCA LEADERSHIP COMPETENCIES:

Mission Advancement

Models and teaches the Y’s values. Ensures a high level of service with a commitment to improving lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fundraising.

Collaboration

Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors’ communications to the appropriate audience. Provides staff with feedback, coaching, guidance, and support.

Operational Effectiveness

Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth

Shares new insights. Facilitates change; models’ adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

OUR CULTURE:

Our mission and core values are brought to life by our culture. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Shift:

• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person