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SalaryPosition Overview:
We are seeking a skilled and compassionate Front Desk Receptionist to join our behavioral health agency. As the first point of contact for our clients, the Front Desk Receptionist plays a crucial role in providing exceptional customer service, maintaining a welcoming atmosphere, and ensuring smooth operations at the Front Desk. The ideal candidate will possess excellent communication skills, empathy, and a strong ability to multitask while maintaining professionalism in a fast-paced environment.
Responsibilities:
1. Greet and welcome clients, visitors, and staff with a warm and friendly demeanor, creating a positive and supportive atmosphere.
2. Answer incoming phone calls, transfer calls, and take accurate messages, providing information and assistance as needed.
3. Schedule client appointments, ensuring efficient utilization of therapy rooms and resources.
4. Verify client insurance information and collect necessary documentation, maintaining confidentiality and adhering to agency policies and procedures.
5. Assist clients with completing intake forms and ensure all required paperwork is accurate and up-to-date.
6. Maintain an organized and tidy reception area, ensuring a comfortable and safe environment for clients and staff.
7. Collaborate with clinical staff to coordinate client care and ensure smooth transitions between appointments.
8. Manage incoming and outgoing mail, packages, and deliveries, distributing them to the appropriate individuals.
9. Maintain and update client records and electronic databases, ensuring accuracy and confidentiality at all times.
10. Assist with billing and payment processing, including verifying insurance coverage, collecting co-payments, and providing receipts as required.
11. Provide basic administrative support such as filing, scanning, and data entry, ensuring accurate record keeping.
12. Stay informed about agency services, programs, and policies to effectively address client inquiries and provide appropriate referrals when necessary.
13. Contribute to the overall positive and collaborative work environment by demonstrating teamwork, professionalism, and a commitment to the agency's mission.
Qualifications:
1. High school diploma or equivalent.
2. Proven experience as a receptionist or in a customer service role, preferably in a healthcare or behavioral health setting.
3. Familiarity with electronic health record systems and scheduling software is highly desirable.
4. Excellent interpersonal skills, with the ability to communicate effectively and empathetically with diverse clients, staff, and stakeholders.
5. Strong organizational and multitasking abilities to handle multiple priorities and interruptions while maintaining attention to detail.
6. Demonstrated professionalism, reliability, and a commitment to maintaining client confidentiality.
7. Proficient computer skills, including MS Office suite (Word, Excel, Outlook) and the ability to learn new software quickly.
8. Ability to remain calm and composed in stressful situations, demonstrating emotional resilience and sensitivity.
9. Knowledge of insurance verification processes and billing procedures in a healthcare or mental health setting is a plus.
10. Understanding of behavioral health terminology and familiarity with mental health resources and services is desirable.
11. Commitment to cultural competence, inclusivity, and the ability to work effectively with individuals from diverse backgrounds.
Join our team at United Family Center and experience a truly flexible work environment along with competitive benefits that prioritize your well-being and professional growth.
Job Type: Full-time
Pay: From $35,360.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- No nights
- No weekends
Ability to Relocate:
- Kennewick, WA 99336: Relocate before starting work (Required)
Work Location: In person
