Engineering Support Admin

Job Title:Engineering Support Admin

Job Summary:

The main function of this job is to provide support to engineering during and after the quoting process by partnering with sales, purchasing, shipping, IT, A/R. The employee must possess good organizational, clerical, and customer service skills. The ability to multitask is a key requirement for this position. Spanish speaking is a plus.

Essential Responsibilities/Tasks:

Order processing for US/CAN/Mexico via EMI’s custom software, sending order confirmations to customers, entering order numbers into software specific data cards for tracking purposes.

Entering “Manufacturing orders” for single line item quoting and ordering.

Domestic and international aggregate/shipping coordination. Partnering with MX/US shipping and providing tracking details promptly.

Coordinating with US, Mexico A/R and salesmen to prevent assemblies from being delayed due to credit issues.

Maintaining and updating customer standards promptly by partnering with Project Managers, Support Engineers, and Salesmen.

Custom Part Orders: Gather and create custom part orders from Engineers and partner with Assembly, 3D Printer team and our Main facility in Jackson Center Ohio to ensure timely part delivery.

Track all custom part orders, communicate with the departments necessary for timely delivery of the material.

Thoroughly understand all EMI policies and procedures.

Complete projects in a timely and accurate manner.

Knowledge, Skills and Abilities:

This position requires excellent oral and written skills when communicating with customers, suppliers, sales agents, and EMI employees. All communication must be professional, courteous, and respectful. Additionally; clean, neat, professional appearance and personal hygiene that is suitable for in-person interaction with customers, suppliers, and sales agents is required.

Spanish speaking is a plus

Minimum Qualifications, Training and Experience:

High school diploma or GED equivalency; preferably supplemented with course work in writing, math, and general business principles.

2 years of general clerical experience, preferably in a customer service position; or any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

Good working knowledge in Microsoft Office software is required.

This position requires continuous use of EMI’s customer, order, quoting and database software

This position requires high general computer skills (but not to the level of trained IT personnel). Good working knowledge of Microsoft Office software is required. This position also requires using EMI’s custom customer/order entry software.

Physical Requirements of the Position:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, controls, and reaching with hands and arms. Vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be required to push, pull, lift and/or carry up to 20 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

This is an in-office position, hours are from 8am to 5pm with an hour for lunch. This position requires working on a computer for extended periods of time.

The majority of the time spent sitting at desk operating basic office equipment, a computer and listening/talking on the phone. The noise level in the work environment is normally low but may increase as other employees in the vicinity are also talking on the telephone.

Overtime is rare but may occasionally be required.

EMI is a drug free workplace.

Internet and email use must be limited for business purposes for the benefit of EMI Corp. Email correspondence is the property of EMI Corp. Internet and email use may be monitored by EMI Corp.

Benefits:

This is a full-time, salaried position, plus benefits. EMI Corp. offers a comprehensive benefits program that includes medical, dental, life insurance, 401(k), profit sharing, disability insurance, and paid time off. Salary earnings are based on experience and skills.

Job Type: Full-time

Pay type: $21-$21.50 an hour.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off

Job Type: Full-time

Pay: $21.00 - $21.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Ability to Commute:

• Wickliffe, OH 44092 (Preferred)

Work Location: In person