It Support Engineer

Description
This position will collaborate with stakeholders to identify the needs of the business and partner with IT leadership to develop solutions to address those needs. In addition, this role is a highly technical support specialist providing IT service desk support, repair, maintenance, operations, planning, and engineering services to ensure secure, dependable, and uninterrupted availability of The McAlear Group systems. The successful candidate will provide day-to-day technical support for network infrastructure, internal desktop systems software and hardware and participate in the development of information technology and infrastructure projects. Some travel may be required.
Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important).
Requirements
ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Provide tier I, II and some tier III IT support to the organization.
• Perform installation, repair, and preventative maintenance of desktop computers and related systems.?
• Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues in a heterogeneous environment.?
• Perform desktop installation, basic cabling, network monitoring, and troubleshooting of the network and systems residing on the network.?
• Perform account maintenance, data integrity, and file system security for the desktop environment.?
• Assist in determining suitable software to meet user requirements.?
• Recommend hardware and software solutions, including new acquisitions and upgrades.?
• Conduct training programs designed to educate the organization's computer users about basic and specialized applications.?
• Communicate highly technical information to both technical and non-technical personnel.?
• Assist with documenting and cataloging systems for historical and information assurance purposes.
• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.

NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Performs other related duties as
• Ensure work area is clean and organized.
• Attending staff team building events.
• All other responsibilities assigned.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to fifteen pounds at times.

COMPETENCY, KNOWLEDGE, SKILLS & ABILITIES:

• Prefer a minimum of an associate degree in computer science or information technology or proven experience in providing IT end user support.
• Must be comfortable training staff one-on-one or in a classroom setting on technology software.
• Must be proficient in Windows operating systems.
• Must be able to multitask, problem solve, learn protocols quickly, maintain confidentiality, prioritize workload, and communicate technical issues to a non-technical audience.
• Must be patient, conscientious, self-motivated, independent and customer friendly.

EDUCATION & EXPERIENCE:
REQUIRED:

• At least five years of related experience working with IT projects.
• Experience managing Microsoft 365 and/or Azure environments.

PREFERRED

• BSc degree in Computer Science or relevant field
• A+, Network+, CCNA, Microsoft or other relevant IT industry certification(s).