Ems Dispatcher - Albuquerque Ambulance

Overview
Type of Opportunity: Full Time
FTE: 0.900000
Exempt: No
Work Schedule: 3, 12hr shifts either 0600-1800 or 1800-0600
Shift Differentials:

• $1.00/hr Ambulance Service Differential, permanent, earned on all hours worked
• $5.00/hr Night Differential, earned on eligible night hours, stacks on base rate
• $3.00/hr Weekend Differential, earned on eligible weekend hours, stacks on base rate

The Ambulance Service Dispatcher, also known as Dispatch/System Status Control (SSC) I, plays a pivotal role in coordinating emergency and non-emergency medical responses. Responsible for call entry, communication with fire departments, and dispatching ambulance crews, this position ensures timely and efficient deployment of resources. Reporting to the Communications Commander, the SSC I also collaborates with other dispatchers and learns additional roles within the communications center.
We're all about well-being, starting with yours.
Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.
Presbyterian is committed to an inclusive and equitable environment where everyone is valued and empowered for success. We believe that our environment should reflect the diversity of our community.
How you grow, learn and thrive matters here.

• Medical, Dental, Vision benefits effective day one
• Retirement options of 401k and 403b with organizational match
• On site AAS gym with personal training classes available
• On site social workers supporting employees
• Logis EMS Computer Aided Dispatch Software

Interested in learning more?
Interested in learning more about AAS or about our positions? Send our recruiter an email at cbland2@phs.org, or send a text/call at (505)452-7690. We look forward to hearing from you!
Qualifications

• High School Diploma or GED required
• Familiarity with Microsoft Office required
• Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicans, and physican office staff using strong dialogue and customer service competencies
• IAED, BLS, and NM EMD required within 1 year of hire
• Working knowledge of medical terminology preferred

Responsibilities

• Dispatch ambulance crews for emergency and non-emergency calls, ensuring swift response and efficient utilization of resources.
• Input service requests and pertinent information from fire departments, maintaining clear communication regarding safety, availability, and estimated arrival times.
• Collaborate with fellow SSCs to optimize resource deployment and management.
• Maintain accurate and legible dispatch records, enabling the department to assess emergency medical crew availability effectively.
• Foster positive communication and collaboration with city hospitals' emergency departments to facilitate seamless call handling.
• Create and maintain a detailed log of completed and canceled calls, ensuring comprehensive record-keeping.
• Prepare informative briefing logs for relief dispatchers to ensure smooth transition between shifts.
• Attend departmental meetings, workshops, and seminars to stay updated on best practices and procedures.
• Interact effectively with customers, understanding their needs, and explaining relevant data as required.
• Undergo training to achieve competency in inputting fire department calls and interacting with fire department dispatch centers and apparatus.
• Train to proficiency in dispatching and monitoring ambulance units for various types of calls.
• Perform any other duties as assigned by superiors, contributing to the overall efficiency and effectiveness of the dispatch operations.

Benefits
Learn more about our employee benefits.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system comprised of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 13,000 employees - including more than 1,200 providers and nearly 3,500 nurses.
Our health plan serves more than 640,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans
About Albuquerque Ambulance Service
Albuquerque Ambulance Service was founded in 1972 and is a division of Presbyterian Healthcare Services. As the largest and busiest emergency and non-emergency medical service provider in New Mexico, we provide advance life support, critical care transportation, mobile integrated health in the community, our own fully fledged education team, and a full fleet maintenance and logistics team that keeps ambulances turn-key and ready to go.
Throughout Albuquerque Ambulance Service's 50 years of operations, we have dedicated our efforts to ensuring we provide quality patient care, but also are creating a community of employees who truly enjoy their jobs and living in New Mexico. Our family atmosphere, full scope of benefits, tuition assistance, and career advancement opportunities are just a small part of how we make our employees happy and excited to work with us.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
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Maximum Offer for this position is up to
USD $23.99/Hr.
Compensation Disclaimer
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.