Dispatcher I

Position Summary

Learn to perform basic dispatcher functions, by working alongside certified dispatchers to assist in dispatching tribal law enforcement, fire, EMS, and other tribal support service units to all emergency and non-emergency scenes/calls; provides responders with complete and accurate information to ensure officer safety and prompt response. Communicates with other outside agencies both by radio and telephone as needed.

Supervision Exercised

Reports to the Dispatch Supervisor

Major Duties and Responsibilities

1. Answers multi-line phones, both administrative and 911; records incoming calls via land line and radio transmission.
2. Dispatches emergency units in response to emergency calls for service; determines the nature and location of emergency; prioritizes response and dispatches appropriate agency.
3. Dispatches tribal support units in response to non-emergency calls for service.
4. Communicates with Police Officers. EMS personnel, Fire personnel, and outside agencies via radio.
5. Provides general information as requested by the public; creates and categorizes all calls for service from the public.
6. Provides concise and accurate information to the appropriate emergency/non-emergency units.
7. Maintains accurate records of the location and status of all field units; documents all calls, phone and radio.
8. Assists callers in emergency first aid as prescribed in state-recognized emergency medical dispatch procedures.
9. Accesses and disseminates information maintained in available data bases such as; National Crime Information Center (NCIC), National Law Enforcement Telecommunications System (NLETS), New Mexico Crime Information Center (NMCIC), Computer Aided Dispatching and (CAD), New Mexico Department of Motor Vehicle files.
10. Maintains updated files of current warrants, criminal complaints, civil complaints, restraining orders and probation paperwork.
11. Updates and Maintains lists of contacts for various emergencies.
12. Maintains adequate copies of all forms necessary to complete assigned tasks.
13. Prepares reports upon request of Supervisor or Chief of Police.
14. Reports any malfunctions of equipment to supervisor.
15. Maintains current NCIC certification; trains dispatch and police officers on the use of NCIC.
16. Researches current proper procedures to request confidential information that field units needed, e.g. who a cell phone is registered to.
17. Notifies chain of command of any major incidents; reports and NCIC security violations.
18. Performs other duties as assigned.

Knowledge, Skills and Abilities

1. Knowledge of the scope, landmarks and geographical locations within the Sandia Indian reservation.
2. Knowledge of principles and practices of radio dispatch and communication.
3. Skill in the operation of computers and office equipment that includes copier, telephone and audio equipment.
4. Skill in preparing clear, concise, accurate, and complete written reports.
5. Ability to use call management and mapping system, and recording equipment for radio and phones.
6. Ability to operate radio communication equipment, enhanced 911 telephone equipment, digital recording equipment, computer printers and TTD (Deaf/Hearing Impaired) telephone, Facsimile machine and photocopy machine.
7. Ability to remain calm and handle emergency situations.
8. Ability to perform duties under stress, maintain composure and professionalism under stressful conditions and in the face of provocation.
9. Ability to maintain confidentiality of information as directed by tribal and police policies.
10. Ability to learn equipment used in performing duties.
11. Ability to establish and maintain effective working relationships with the public, tribal government and other law enforcement and public safety agencies.
12. Ability to refer and use manuals regarding the use of equipment and emergency procedures.
13. Ability to work extended hours, weekends, and holidays.
14. Ability to communicate effectively both verbally and in writing.

Minimum Qualifications, Education and Experience

Required:

1. High School Diploma, GED Certification or equivalent.
2. One (1) year related experience in data entry, computer applications, telephone communications or emergency communications/radio dispatching.
3. Must possess and maintain the following current licenses and/or certifications:

1. First Aid/CPR Certification

Licensing Status

1. Must be able to successfully pass a stringent background and character investigation in compliance with PL 101.630. 
2. Will require a post-offer, pre-employment and random drug screening.
3. Must obtain New Mexico Department of Public Safety Telecommunicator Certification within one year from date of hire.
4. Must obtain NCIC (National Crime Information Center) Certification within one year from date of hire.
5. Must obtain EMD (Emergency Medical Dispatch) Certification within one year of date of hire.