Address
Form of workPosition: Security Dispatcher - Grave/Swing shift Part time
Classification: Dispatch
Department: Dispatch Center
Job Purpose: Monitor all client cameras to detect response/dispatch emergencies such as fires, alarms, alerts, intrusions, trespassers, and illegal entry into establishments to dispatch patrol supervisor to respond to the client site/property.
Primary Job Function
Monitor cameras and operate radio, telephone, and computer equipment at emergency response centers. Receive and edit reports that are submitted to the system from the guards and supervisors to post to the client portal. Answer phones and dispatch response calls to the patrol supervisors for the client. Monitor all client cameras for alarms, alerts, intrusions, and or trespassers to dispatch to patrol supervisors. Monitor Guards schedule/times through software for safety and client request purposes. Other duties as requested.
Essential Job Functions
- Determine response/judgement requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
- Record details of calls, dispatches, and messages.
- Question client dispatch/callers to determine their site client locations, and the nature of their problems to relay type of response needed to patrol supervisor.
- Monitor all client cameras, and computer screens, and contact emergency response field units to determine patrol units available for dispatch.
- Receive incoming telephone or alarm system calls regarding emergency response to dispatch patrol units.
- Maintain access to, and security of, highly sensitive and confidential materials.
- Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and other client information.
- Monitor various radio frequencies from guards and patrol supervisors to keep apprised of developing situations.
- Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments / contacts
- Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
- Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Job Skills
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Attention to Detail
- Ability to work under pressure while staying focused and professional
- Ability to multitask with accuracy and detail
- Speech Clarity - The ability to speak clearly so others can understand you.
- Written Comprehension - The ability to read and understand information and ideas presented in writing.
Tools/Technology
- Automatic call distributing; Mobile data computers; Switchboards; Multi-line telephone systems; Base station radios, 10 codes
- Computer-aided dispatch software; Microsoft Office and other Security software (training provided)
Additional Job Activities
- As Requested by Management
Benefits for Full Time position only: Medical, dental, vision, life insurance, sick leave
