Emergency Service Representative

Benefits:

• Competitive compensation
• Medical, Dental, and Vision insurance
• 401(k) Retirement Savings Plan with substantial company match
• Life and Travel Insurance
• Tuition Assistance
• Wellness Reimbursement Program
• Paid Holidays and Vacation

What does an Emergency Service Representative do?

• Under general supervision: answers emergency lines, the Control Center telephones and address customer inquiries in accordance with established policy and practices
• Creates Dispatch and Emergency orders in response to customer calls
• Assists in preparing and distributing internal and external reports and notifications and perform call outs for additional personnel
• Receives and records information and completes dispatch orders; handles unlocks as required under established policy; performs difficult clerical and office work calling for some judgment and responsibility which may include, but is not limited to, typing, filing and operating teletype
• Will, when assigned, perform outbound calls, or call backs to customers.
• Assists customers with account matters including, but not limited to, payment agreements and medical notes
• This is a shift position

What does it take to be an Emergency Service Representative?

Required:

• High School or an Equivalency Diploma and one of the following is required: at least one (1) year of customer service experience or at least one (1) year of clerical experience or at least one (1) year of utility experience.
• Must have the ability to type, use a computer, telephone, and office equipment
• Qualified candidates will be required to interact with the public and have sound judgement, excellent initiative, and communication skills
• Must be willing to work rotating shifts including nights, weekends, and holidays
• Must possess and maintain a valid driver’s license

Preferred:

• Prior customer service experience or call center experience

Applications will be accepted until April 19, 2024.

All incumbents start at the same pay rate per the collective bargaining agreement.

Pay Rate: $33.05-38.25 hour

Please go to www.centralhudson.com/employment. Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position. Applications sent via e-mail and US Mail will not be accepted.  No phone calls or agencies, please.  All replies will be held in strict confidence.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

VEVRAA FEDERAL CONTRACTOR