Emergency Services Manager

We are Hiring!

Catholic Charities of Chemung/Schuyler is growing and seeking an Emergency Services Manager to join our Team.

Catholic Charities’ mission is to support all people in need and advocate for social justice and human dignity in partnership with the Diocese of Rochester and the greater community. We envision a just and compassionate community rooted in love and the dignity of all people. Our objectives are to address the needs of the community’s most vulnerable people and to challenge conditions causing poverty and despair.

If you're looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. We are looking for empathetic, thoughtful candidates who have enthusiasm for helping people. We have supportive leadership who invest in our people and provide opportunities for employees to thrive, grow and learn.

Don't miss out on being a part of something special!

Primary Functions:

The Emergency Services Manager is responsible for the daily administrative operation of the Catholic Charities Homeless Emergency housing (shelter), and direct supervision of the Shelter Services Coordinator and Emergency Services Case Managers. Indirect oversight and management of and Emergency Resident Assistants. Homeless Intake and Support Specialist (HISS.)

The Emergency Housing Manager is to be a passionate, organized, people person who thrives in a diverse environment and is committed to helping those in need. Responsible for day-to-day management of Shelter services, coordinating support and advocacy services to residential clients, monitoring the health, safety, and security of the shelter environment, and creating a welcoming, inclusive and trauma informed space.

Specific Duties:

· Submit a weekly efforts/ snapshot report to the Emergency Services Director, not limited to, identifying issues, concerns, positive and negative outcomes.

· Maintain open and transparent communication with the Director of Residential Services

· Notify Emergency Services Director immediately in the event of a resident incident.

· Supervise, direct, train and evaluate Shelter Services Coordinator with the support of the Emergency Services Director.

· Mentor new staff to all operations and compliance regulations, agency and program policy and procedures, and program goals and objectives, following the completion of agency trainer requirements.

· Facilitate the hiring process in accordance with agency policies that support program staffing.

· Prepare reports as requested by the Emergency Services Director for review.

· Ensure all E.S. Resident Assistant staff and the Shelter Services Coordinator maintains proper documentation and record keeping.

· Participate in rotating on-call schedule and provide emergency coverage of uncovered shifts when required.

· Ensure that the development and implementation of Intake, Assessments and Preliminary Health Screenings are completed within 24 hours, Coordinated Entry Screenings are completed within 3 business days.

· Audit Independent Living Plans and Coordinated Entry Assessments monthly. Ensure the participant plans and assessments are of the maximum benefit to the participant.

· Monitor participant file documentation to ensure compliance with state, county and local agency policy, procedure, or business practices, verifying file audits since last review, at case transfer and at discharge.

· Manage the daily log, ensuring client information is identified to expedite visits. Review the updates to the daily log and THA every morning, ensuring DSS has accurate information.

· Prepare and facilitate all activities required for inspections and certifications of homeless shelter and service delivery.

· Assist and support ES case managers with motel inspections as needed.

· Facilitate the annual Point in Time data collection, with CCCS staff and community agencies.

· Act as liaison with community, civic, and business groups on behalf of coordinated assessment and all homeless services programs; participate in appropriate community task ensure that service delivery is performed according to and within the Catholic Charities mission, policy/OTDA directive/procedural directions/case management model, and contractual requirements.

· Research, design, and recommend program development strategies that align with best practices.

· Ensure that service delivery is of high quality and performed according to and within the CCCS policies and procedures, and contractual/licensing/certification requirements.

· Participate in Committees not limited to Homeless Housing Task Force, Coordinated Entry meetings, Continuum of Care, Incident Review.

· Organize and facilitate Homeless Housing Task Force meetings.

· Oversee scheduling of educational groups and activities provided by internally and via external community-based organizations.

· Communicate effectively with funders, referral sources, vendors, and community-based organizations.

· Develop new and maintain existing service linkages to support the program, including developing relationships with local service providers.

· Provides strong day-to-day values-based leadership.

· Recruits the necessary competencies to ensure operations are completed at the highest standard.

· Interacts directly with participants, ensuring identified issues are acted upon in a timely and professional manner.

· Responsible for compliance with legal and regulatory requirements.

· Work collaboratively with CCCS management team to ensure the shelter’s maintenance of and adherence to applicable cleanliness and safety standards.

· Identify systems and operations problem areas and make recommendations for improved performance.

· Responsible for the safety of the shelter facility and its grounds; ensure that appropriate health, safety, and security activities and protocols are in place for a program that operates 24 hours a day, 7 days a week.

· Manage and oversee the inventory of, but not limited to; nutrition, program supplies and guests needs.

· Establish and/or update policies and procedures in collaboration with CCCS management/QA/Compliance team, with final approval being provided by the Director of Emergency Services.

· Actively participate in the CE assessments.

· Transport residents as needed.

· Initiates communication with medical and psychiatric institutions and substance use disorder (SUD) and Drug Court to establish and maintain effective working relationships to coordinate programs, as well as to determine eligibility for various programs.

· Other duties as assigned.

Position Title: Emergency Services Manager

Salary: $50,000-52,000

Schedule: Full Time: Monday-Friday (35 hours)

We offer a comprehensive benefits package (see below) to our full-time workforce members who work 30 or more hours per week.

Who are we looking for?

· Someone who is passionate about making a positive impact in the community.

· Someone who values partnership and works well both individually and as a part of a team.

· Someone who is empathetic, ethical, and goal orientated.

· Someone who is a great communicator and has exemplary attention to detail.

QUALIFICATIONS:

EDUCATION: Bachelor’s degree

EXPERIENCE: A minimum of three years of previous experience working in programs related to emergency housing services.

ADDITIONAL REQUIREMENTS:

· Demonstrate ethical business practices, in conformance with all state and federal laws and regulations.

· Possess excellent verbal and written communication skills.

· Ability to multi-task and prioritize duties.

· Willingness to foster agency, department and program wide cooperation and teamwork through use of positive/constructive communication techniques.

· Ability to maintain absolute confidentiality of all records reviewed including consumer records, employee records and billing records.

· Proficiency and experience with PC’s and Microsoft applications.

· Ability to analyze and interpret data and to handle problem resolution.

· Possession of a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier.

· Continuous use of a reliable, registered, and insured vehicle.

· Demonstrate commitment to Agency Mission Statement.

Ability to meet the following physical requirements with or without reasonable accommodation:

· Use hands to manipulate, handle, feel, and control items or equipment, including motor vehicles.

• Stand, sit, walk, bend, stoop, kneel, and reach.
• Climb up or down stairs.
• Able to reach above or below shoulders.
• Occasionally lift or move objects weighing up to10 lbs.
• Sitting at a desk or in a vehicle for long periods of time to perform certain job functions.
• Be able to read, write and interpret written documents.

What you will get:

We offer a comprehensive benefits package (see below) to our full-time workforce members who work 30 or more hours per week.

· Salary: $50,000-52,000

· Full time, M-F (35 hours)

· Paid Time Off: Accrue up to 10 days in the first year, 15 days after 1st Anniversary.

· Holidays: 12 paid holidays

· NY State Paid Sick Leave

· Agency Sick Leave

· Medical Insurance

· Dental Insurance

· Vision Insurance

· Group and Term Life Insurance

· Short-Term Disability

· Long-Term Disability

· Supplemental Insurances

o Hospital

o Accident

o Auto

o Pet

o Specified Disease

· Flexible Spending Account

· Legal Plan

· Identity Plan

· Employee Assistance Program

· 403b Retirement Plan, with agency contribution for those that qualify (subject to agency performance)

· My Better Benefits – provides discounts and savings on thousands of products and services.

Our hiring process and timeline:

· Applications will be reviewed regularly until the position is filled.

· Phone screenings will be conducted with qualified candidates.

· In-person one-hour interviews will be conducted with candidates who advance after the phone screening

· In-person interviews are typically with 2-4 Interviewers

Selected candidate(s) to start ASAP.

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agencies and our people. EOE/AA Disability/Vet

Job Type: Full-time

Pay: $50,000.00 - $52,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Emergency management: 3 years (Preferred)

Work Location: In person