E-Commerce Operations Assistant

Company Overview: Grip Tight Tools was established in 2001 as a manufacturer, importer, wholesaler and supplier of quality hardware, outdoor granite and Blue sandstone products. We have a wide customer base including hardware wholesalers and distributors, outdoor stone and granite distributors, hardware stores, paint stores, building supply, lumber yards and a variety of other major chain stores.

Grip Tight Tools offers an environment for career-driven individuals seeking to make a solid contribution to our company objectives and their own career advancement. We offer a competitive base salary, company sponsored discount programs and paid time off.

Job Summary

We are looking for a friendly and responsible Operations Assistant to join our team! This person will be detailed oriented, self-motivated, and able to multi-task successfully. The Operations Assistant will assist in ensuring that maximum productivity and accuracy is implemented during order fulfillment from all e-commerce platforms, shipping, dealing with customer issues and resolving them.

Job Duties and Responsibilities

• Must have impeccable attention to detail and be tech savvy.
• Must have working knowledge of Microsoft Office, Excel and e-Commerce channels. (Commerce Hub, Amazon Vendor Central, Wayfair Partner Home)
• Process e-commerce orders using EDI Systems, Troubleshoot EDI transmission errors as required.
• Data entry and inventory control.
• Review and confirm all new orders for processing.
• Verify accuracy of orders and shipping information.
• Prepare and pack orders while adhering to accuracy and compliance practice established by the company.
• Tech knowledge is necessary to work out technical problems with computer/printer, should it be necessary.
• Experience using UPS World Ship, FedEx Ship Manager, Shipstation – but not mandatory
• Process damaged merchandise upon return.

Requirements/Qualifications

• QuickBooks experience a must **
• Local Logistics experience
• Experience processing orders using EDI systems. Prior experience using TrueCommerce Foundry a plus.
• Advanced computer skills / Technical Background
• Highly detailed oriented
• Time management skills
• Relevant e-commerce experience
• Customer service experience: 1 year
• Orders Processing: 2 years
• Data entry: 1 year
• Experience using UPS World Ship, FedEx, Shipstation
• Warehouse experience (Preferred)
• Accounting Background (Preferred)
• Inventory Management experience preferred
• Multi-tasker
• Able to work in a fast paced environment
• Team Player

Education

• Bachelor’s degree

Salary/Benefits

• Starting salary $60,000 - $75,000 (depending on experience)
• Paid time off (2 weeks’ vacation after the 2nd year)
• Paid holidays
• 401k Plan

Job Type/Hours:

• Full-Time
• Monday – Friday 7:30am – 4:30pm

Job Type: Full-time

Salary: $60,000 - $75,000 per year (depending on experience)

Experience:

• Warehouse: 1 year (Preferred)
• Customer service experience: 1 year (Preferred)
• Orders Processing: 2 years (Preferred)
• Data entry: 1 year (Preferred)

Education:

• Bachelor's (Required)

Work Location:

• One location

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Warehouse: 1 year (Preferred)
• Customer service: 1 year (Required)
• E-commerce: 1 year (Required)
• Orders Processing: 2 years (Required)

Work Location: In person