Document Management Systems Engineer

Greenberg Traurig, a global law firm, has an exciting full-time employment opportunity for a Document Management Systems Engineer in the technology department of various office locations. We offer competitive compensation and an excellent benefits package.

Position Summary:

The Document Management System Engineer is responsible for executing project, maintenance and operational tasks related to the firm's Document Management system environment, iManage Work. The ideal candidate will have 3-5 years' experience installing, upgrading, supporting, and maintaining iManage Work 9/10 and related applications including IDOL\RAVN, WCS, Mobility, iManage Control Center, etc. as well as a familiarity with automation using the Rest API and various scripting languages including PowerShell.

Duties & Responsibilities:

• Serves as a subject matter expert for the iManage Work DMS environment
• Participates in the design, architecture, implementation, and maintenance of multiple business critical applications that make up iManage Work and associated applications, including Work Server, IDOL\RAVN, WCS, Mobility, Prosperoware\Litera Milan and iManage Control Center
• Designs and implements solutions running on various Microsoft platforms including Windows Server, Microsoft SQL Server, IIS, and Active Directory
• Performs advanced troubleshooting on both servers and workstations as it relates to iManage Work integration and functionality
• Provides direct end user support for issues that are escalated from the Help Desk and other support teams using the firm's service management system
• Writes automation as needed to complete assigned operational tasks and project assignments using scripting languages such as PowerShell or Python
• Authors and contributes to the development and maintenance of end user support and system documentation
• Participates in a rolling on-call support schedule as well as occasional off hour maintenance and scheduled upgrades/patching
• Adheres to all IT and user quality assurance best practices
• Makes recommendations to improve efficiency and effectiveness
• Other duties as deemed appropriate by the manager

Skills & Competencies:

• Ability to install, configure, customize, and troubleshoot all iManage Work system components, both server-side and client-side
• Knowledge of the iManage database schema and ability to write moderately complex SQL queries.
• Experience with the iManage programming API and scripting administrative tasks via PowerShell or Python
• Ability to quickly analyze technology incidents, apply resolutions, or implement temporary solutions to minimize disruption to business operations
• Basic understanding of networking, load balancing, enterprise storage, virtualization, application deployment and remote application delivery
• Technical understanding of cloud and collaboration concepts
• Familiarity and experience working in a law firm
• Demonstrated experience working with a helpdesk and general troubleshooting
• Solid knowledge and experience troubleshooting MS Office, Acrobat, and Desktop issues
• Excellent written and verbal communication skills
• Excellent customer service skills
• Works well as an individual and as part of a team

Qualifications & Prior Experience:

• Bachelor's Degree in Computer Science or equivalent work experience
• 3-5 years of experience administering iManage Work 9/10. iManage administrator certification a plus
• Experience directly supporting end users using remote assistance technologies and the ability to remain professional under stressful situations

Greenberg Traurig is an Equal Opportunity Employer and committed to diversity and inclusion in the workplace. Individuals seeking employment at Greenberg Traurig are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, disability, veteran status, or genetic information, among other protected bases.

Exemplifying our commitment to promoting inclusion and equity across our platform, the firm participates in the Mansfield Rule Certification Program (Mansfield). Mansfield, which is facilitated by The Diversity Lab, focuses on equal opportunity, fairness, and inclusivity. The Mansfield requirements are anchored in the consideration of expanded talent pools considered for select positions and open roles within the law firm and the implementation of and access to transparent processes. Utilizing the Mansfield framework, the firm's progress and outcomes are measured and documented through Mansfield Certification Plus Metrics. In 2023, GT achieved Mansfield 6.0 Certification Plus. We are excited about our ongoing participation in Mansfield given the program's alignment with the firm's commitment to opportunities for advancement that are inclusive for everyone. Providing your data during the application process helps us with achieving our goals and with meeting reporting/record-keeping obligations under federal and state law and other legal requirements. Providing yourdata is entirely voluntary and will not be considered in the hiring process or thereafter. Any information that you do provide will be treated confidentially.